Admitting Clerk

LaFollette Medical Center; La Follette (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

LaFollette Medical Center is seeking an Admitting Clerk to facilitate patient admissions and registrations, ensuring accuracy, compliance, and exceptional customer service. The role involves verifying insurance coverage, managing documentation, and supporting patient needs effectively.

The ideal candidate will have 0-2 years of experience in admissions or customer service, preferably in healthcare. Strong communication, attention to detail, and multitasking abilities are essential skills for success in this fast-paced environment.

Qualifications

• 0-2 years of admissions, customer service, and/or public relations experience required.
• 1-2 years of experience in a healthcare setting preferred.

Responsibilities

• Register patients efficiently and accurately.
• Verify insurance coverage and plan codes.
• Review and explain legal and financial documents.
• Counsel self-pay patients on costs and options.
• Secure and log patient valuables upon admission.
• Place identification armbands on patients.
• Notify departments of patient arrivals.
• Assist with bed assignments for inpatients.
• Operate a multi-line telephone system.
• Maintain effective communication during emergency codes.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Multitasking abilities

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.