Admitting Clerk

AllianceHealth Durant; Durant (OK); On-site; USD 19,286 - 24,796; Full time

Job summary

AllianceHealth Durant is seeking an Admitting Clerk to facilitate efficient patient admissions and registrations. You will verify insurance, explain cost-related documents, and counsel patients on payment options while ensuring accurate documentation and compliance with policies.

The role requires strong interpersonal skills, confidentiality, and attention to detail in a fast-paced healthcare setting. This on-site position supports patient safety and smooth flow of admissions.

Qualifications

• 0-2 years admissions, customer service or public relations experience required.
• Healthcare setting experience preferred (1-2 years).
• Proficiency with electronic registration and order entry systems desirable.

Responsibilities

• Register patients accurately and collect signatures on consent and authorization forms.
• Verify insurance coverage and determine appropriate plan codes for billing.
• Explain legal and financial documents (e.g., ABNs) to patients and families.
• Counsel self-pay patients on costs, options, and financial resources.
• Secure and log patient valuables and attach identification armbands.
• Read physician orders to determine registration steps and entry for ancillary departments.
• Notify departments or physicians of arrivals and follow up on delays for timely service.
• Assist with inpatient bed assignments in coordination with nursing staff.
• Operate a multi-line phone system and relay messages promptly.
• Maintain communication during emergency codes and support plans.

Skills

Interpersonal communication

Verbal communication

Insurance verification

Confidentiality

Attention to detail

Multitasking

Job description

Overview

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Responsibilities

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.