Admitting Clerk- ED Evenings

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennova Healthcare - Turkey Creek Medical Center in Knoxville seeks an Admitting Clerk to streamline patient admissions, registrations, and initial financial counseling. You will verify insurance, collect signatures, and ensure accurate data entry while delivering courteous service.

Responsibilities include coordinating with departments, notifying physicians of arrivals, and maintaining compliance with policies and regulatory requirements in a fast-paced setting.

Qualifications

• 0-2 years of admissions, customer service or public relations experience preferred.

Responsibilities

• Registers patients efficiently and accurately, entering information into the registration system and obtaining signatures on consent and authorization forms.
• Verifies insurance coverage and identifies plan codes for accurate billing.
• Reviews and explains ABNs and financial documents to patients and families as required.
• Counsels self-pay patients on costs, payment options, and resources, documenting interactions.
• Maintains patient valuables, armbands, and ensures proper identification and continuity of care.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Tools

Registration software

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Job Description

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.