Admitting Clerk

Alliancehealth-Durant; Durant (OK); On-site; USD 32,000 - 40,000; Full time

Job summary

Alliancehealth-Durant is seeking an Admitting Clerk to support efficient patient admission and registration. You will ensure accurate documentation, verify insurance coverage, and provide financial counseling to patients and families.

Responsibilities include patient registration, order entry, communicating with departments, and supporting bed assignments and emergency procedures as needed.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred
• Proficiency with electronic registration and order entry systems

Responsibilities

• Registers patients accurately and enters required information into the registration system
• Verifies insurance coverage and identifies plan codes for billing
• Explains ABNs and financial documents to patients and families
• Counsels self-pay patients on costs and available resources
• Secures and logs patient valuables
• Places patient identification armbands for accurate identification
• Reads physician orders to determine registration processes and order entry
• Notifies departments or physicians of arrivals and follows up on delays
• Assists with bed assignments in coordination with nursing staff
• Operates a multi-line phone system and relays messages promptly
• Maintains communication during emergency codes and supports emergency plans
• Performs other duties and maintains reliable attendance
• Complies with policies and standards

Skills

Interpersonal communication

Patient registration

Insurance verification

Documentation accuracy

Tools

Electronic registration systems

Job description

Overview

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Responsibilities

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.