Admitting Clerk- ED Evenings

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 32,000 - 44,000; Full time

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking an Admitting Clerk to support efficient patient admissions and registrations. The role emphasizes accurate documentation, insurance verification, and providing financial counseling with a focus on excellent customer service.

Responsibilities include verifying coverage, explaining costs and ABNs, and coordinating with departments to ensure timely service while maintaining patient confidentiality and policy compliance.

Qualifications

• 0-2 years of admissions or customer service experience.
• 1-2 years in a healthcare setting preferred.
• Strong interpersonal skills and communication.
• Proficiency in electronic registration and order entry systems.
• Ability to handle confidential information with professionalism.

Responsibilities

• Register patients accurately, collect signatures on forms.
• Verify insurance coverage and plan codes for billing.
• Explain ABNs and financial documents to patients.
• Counsel self-pay patients on costs and options.
• Log valuables and place patient identification armbands.
• Read orders and ensure correct entry for departments.
• Notify departments of arrivals and follow delays.
• Assist with inpatient bed assignments with nursing.
• Operate multi-line phone system and relay messages.
• Support emergency codes and facility plans.

Skills

Interpersonal communication

Registration systems

Insurance verification

Confidentiality

Attention to detail

Multitasking

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.