Admissions Supervisor & Guest Experience Lead

ADP, Inc.; West Nyack (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

Billy Beez in West Nyack, NY is hiring an Admissions Supervisor to lead the admissions area and act as Head Cashier. The role focuses on accurate registration, sales delivery, and maintaining a safe, clean, and fun environment for guests of all ages.

Responsibilities include supervising the admission procedure, keeping up-to-date on products and prices, driving daily sales, enforcing gate procedures, and ensuring exceptional customer service while complying with all policies.

Qualifications

• Experience in key holder or supervisory position.
• Experience in staff training and team leadership.
• Experience in cash handling and front desk.
• Experience in operational compliance management.
• Experience in customer service management.
• Must be 18 years of age or older.

Responsibilities

• Admission Procedure: executing and supervising the Brand’s admission procedure from customer registration through transactional accuracy to gate security.
• Product: up-to-date knowledge on new products, prices, packages and offers.
• Sales Performance: delivery of daily and weekly sales goals.
• Gate Security: enforcement of brand standard entry and exit gate procedures.
• Cash Handling: banking, shift change, cashing up, end of day procedure.
• Customer Service: monitor front desk interactions and ensure high standard customer service.
• Operational Compliance: ensure actions align with SOPs and mission.
• Guest Experience: deliver consistent brand-standard experience for all ages.
• Team Leadership: evaluate and educate team members on policies and procedures.
• Direct Reports: oversee cashiers and gate attendants.

Job description

Billy Beez in West Nyack, NY is hiring an Admissions Supervisor to lead the admissions area and act as Head Cashier. The role focuses on accurate registration, sales delivery, and maintaining a safe, clean, and fun environment for guests of all ages.

Responsibilities include supervising the admission procedure, keeping up-to-date on products and prices, driving daily sales, enforcing gate procedures, and ensuring exceptional customer service while complying with all policies.