Admissions Supervisor & Guest Experience Lead

ADP, Inc.; New York (NY); On-site; USD 15,000 - 23,000; Full time

Job summary

Billy Beez, a 25,000 sq ft indoor play park, is seeking an Admissions Supervisor for the Mall at Bay Plaza in Bronx, NY. You will function as Head Cashier and oversee the admission procedure and customer service to uphold our mission of safety and fun.

The role focuses on supervising procedures, managing cash, training staff, and delivering guests a high-standard experience at front desk. Open recruitment with weekend/holiday availability; walk-ins welcome.

Qualifications

• Experience in key holder or supervisory position.
• Experience in staff training and team leadership.
• Experience in cash handling and front desk.
• Experience in operational compliance management.
• Experience in customer service management.
• Must be 18 years of age or older.

Responsibilities

• Execute and supervise the park's Admission procedure from registration to gate security.
• Maintain up-to-date knowledge on products, prices, packages and offers.
• Achieve daily and weekly sales goals.
• Enforce brand standard entry/exit procedures.
• Oversee cash handling: banking, shift changes, end-of-day.
• Ensure professional, high-standard customer service at front desk.
• Ensure compliance with SOPs, employee handbook, and mission.
• Deliver consistent guest experience through cleanliness, security, safety programs.
• Lead the team and develop knowledge of policies.
• Direct reports: cashiers and gate attendants.

Skills

Team leadership

Cash handling

Customer service

Front desk operations

Staff training

Operational compliance

Job description

Billy Beez, a 25,000 sq ft indoor play park, is seeking an Admissions Supervisor for the Mall at Bay Plaza in Bronx, NY. You will function as Head Cashier and oversee the admission procedure and customer service to uphold our mission of safety and fun.

The role focuses on supervising procedures, managing cash, training staff, and delivering guests a high-standard experience at front desk. Open recruitment with weekend/holiday availability; walk-ins welcome.