Admissions & Guest Experience Supervisor

ADP, Inc.; City of Middletown (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Billy Beez in Middletown, NY is seeking an Admissions Supervisor to lead the admission procedures and customer service at our indoor play park. You will act as Head Cashier, supervise staff, and ensure accurate registrations, security checks, and smooth daily operations.

The role requires experience in supervisory positions, staff training, and cash handling, with a commitment to providing a safe, clean, and fun environment for guests of all ages. Open recruitment and walk-ins are welcome.

Qualifications

• Experience in key holder or supervisory position.
• Experience in staff training and team leadership.
• Experience in cash handling and front desk operations.
• Experience in operational compliance management.
• Experience in customer service management.
• Must be 18 years of age or older.

Responsibilities

• Admission Procedure: Execute and supervise the park's admission process from customer registration through transactional accuracy and gate security.
• Maintain up-to-date knowledge on products, prices, packages and offers.
• Drive daily and weekly sales performance to meet targets.
• Enforce Brand Standard Entry/Exit gate procedures and ensure security.
• Handle cash processes: banking, shift changes, cashing up, end-of-day procedures.
• Monitor front desk interactions to ensure professional, high-standard customer service.
• Ensure actions comply with SOPs and Employee Handbook.
• Deliver consistent guest experiences through cleanliness, safety, and policy adherence.
• Lead the team, evaluate knowledge, and educate staff on policies and procedures.
• Direct reports include cashiers and gate attendants.

Job description

Billy Beez in Middletown, NY is seeking an Admissions Supervisor to lead the admission procedures and customer service at our indoor play park. You will act as Head Cashier, supervise staff, and ensure accurate registrations, security checks, and smooth daily operations.

The role requires experience in supervisory positions, staff training, and cash handling, with a commitment to providing a safe, clean, and fun environment for guests of all ages. Open recruitment and walk-ins are welcome.