ADMISSIONS SUPERVISOR

ADP, Inc.; West Nyack (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

Billy Beez in West Nyack, NY is hiring an Admissions Supervisor to lead the admissions area and act as Head Cashier. The role focuses on accurate registration, sales delivery, and maintaining a safe, clean, and fun environment for guests of all ages.

Responsibilities include supervising the admission procedure, keeping up-to-date on products and prices, driving daily sales, enforcing gate procedures, and ensuring exceptional customer service while complying with all policies.

Qualifications

• Experience in key holder or supervisory position.
• Experience in staff training and team leadership.
• Experience in cash handling and front desk.
• Experience in operational compliance management.
• Experience in customer service management.
• Must be 18 years of age or older.

Responsibilities

• Admission Procedure: executing and supervising the Brand’s admission procedure from customer registration through transactional accuracy to gate security.
• Product: up-to-date knowledge on new products, prices, packages and offers.
• Sales Performance: delivery of daily and weekly sales goals.
• Gate Security: enforcement of brand standard entry and exit gate procedures.
• Cash Handling: banking, shift change, cashing up, end of day procedure.
• Customer Service: monitor front desk interactions and ensure high standard customer service.
• Operational Compliance: ensure actions align with SOPs and mission.
• Guest Experience: deliver consistent brand-standard experience for all ages.
• Team Leadership: evaluate and educate team members on policies and procedures.
• Direct Reports: oversee cashiers and gate attendants.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ADMISSIONS SUPERVISOR

Full Time West Nyack, NY, US

Salary Range: $16.50 Hourly Onwards

Open Recruitment - Walk-ins are welcome

Friday: 1:00pm - 6:00pm

Monday: 5:00pm - 7:00pm

Ask to see the Venue Manager

Billy Beez is the ultimate indoor play park for kids and kids-at-heart! Our 25,000*sq. ft. play parks offer a variety of features and activities. From slides to sports courts, tunnels to towers, ball blasters to bouncy trampolines, adventure is always right around the corner at Billy Beez.

As Admission Supervisor, you will be functioning as Head Cashier and be responsible for effectively executing and supervising the Admission Procedure and Customer Service aspect of the park - in line with our Mission Statement,

Safe, Secure, Clean and Fun environment for All Ages

Key responsibilities:

• Admission Procedure: Executing and supervising the Brand’s Admission procedure from customer registration through transactional accuracy to gate security.
• Product: Up to date knowledge on new Products, Prices, Packages and Offers
• Sales Performance: delivery of Daily and Weekly sales goals
• Gate Security: enforcement of Brand Standard Entry and Exit gate procedures
• Cash Handling: Banking, Shift change, Cashing up, End of Day procedure
• Customer Service: Monitoring front desk interactions and ensuring that guests experience professional and high standard customer service in all situations.
• Operational Compliance: Ensuring that all actions and decisions are in compliance with Billy Beez’s Standard Operating Procedure, Employee Handbook and Mission Statement.
• Guest Experience: Delivering consistent and brand standard customer experience through correct execution of the Brand’s cleanliness, security, and safety related programs, procedures and policies.
• Team Leadership: Evaluates team members’ knowledge, educates them on work related policies and procedures
• Direct Reports: Direct department responsibilities over the Cashiers and Gate Attendants.

Job Requirements:

• Experience in key holder or supervisory position
• Experience in staff training and team leadership
• Experience in cash handling and front desk
• Experience in operational compliance management
• Experience in customer service management
• Must be 18 years of age or older

Availability Requirements:

• Must have open availability
• Must be able to work during weekends and holidays
• Shifts are assigned as per business need