Admissions Specialist: Patient Intake & Care Coordination

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Admissions Coordinator at Tennova Healthcare- North Knoxville Medical Center facilitates the intake and admission workflow for referred patients, coordinating with physicians, care managers, and referral sources to gather information and verify coverage.

By ensuring accurate documentation, regulatory compliance, and timely communication, the role supports smooth transitions into care and positive experiences for patients and providers.

Qualifications

• Experience in admissions, intake, or referral coordination in healthcare.
• Experience with insurance verification and authorization preferred.
• Knowledge of patient intake and admissions processes.
• Familiarity with HIPAA and patient confidentiality practices.

Responsibilities

• Coordinate the intake and referral process for patient admissions, collecting necessary demographic, clinical, and insurance information.
• Assist in determining appropriateness of admission in collaboration with clinical team members and based on established criteria.
• Facilitates the completion of required admission and insurance forms, ensuring accuracy and regulatory compliance.
• Maintains timely and accurate documentation of referral activity, admission decisions, and communication with stakeholders.
• Provides updates to internal teams and referring partners regarding admission status and timelines.
• Supports planning for discharge or aftercare by sharing relevant patient information with the multidisciplinary care team.
• Ensures compliance with all regulatory and accreditation standards for the pre-admission, admission, and post-admission processes.
• Resolves routine issues related to data entry, insurance verification, or referral tracking; escalates complex issues to leadership as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Healthcare admissions

Insurance verification

HIPAA compliance

Interpersonal communication

Time management

Microsoft Office

Registration systems

Tools

Microsoft Office Suite

Electronic intake/registration systems

Job description

The Admissions Coordinator at Tennova Healthcare- North Knoxville Medical Center facilitates the intake and admission workflow for referred patients, coordinating with physicians, care managers, and referral sources to gather information and verify coverage.

By ensuring accurate documentation, regulatory compliance, and timely communication, the role supports smooth transitions into care and positive experiences for patients and providers.