Admissions Specialist

Norfolk State University; United States; On-site; USD 35,000 - 40,000; Full time

Job summary

Norfolk State University seeks an admissions professional to prioritize undergraduate applications and apply campus policies to meet departmental goals. You will process applications, ensure data accuracy, review transcripts, and manage intake across Slate, SoftDocs – Etrieve, and Colleague systems.

You will assist students and families, respond to inquiries about admission, residency, and related services, and generate reports to address CRM/SIS issues before term enrollment.

Qualifications

• High school diploma required.
• Experience with admissions processes is preferred.
• Strong data-entry and attention to detail.

Responsibilities

• Independently prioritize undergraduate applications for a designated population.
• Interpret policies from the University and accreditation sources when performing tasks.
• Process applications and credentials with high accuracy and correct errors.
• Review transcripts and documents to prepare files for admission decisions.
• Generate data reports to diagnose CRM/SIS system issues before enrollment.
• Provide guidance to students and families on admissions, residency, and related services.

Skills

Data entry accuracy

Customer service

Education

High School Diploma

Tools

Slate

SoftDocs – Etrieve

Colleague

Job description

Key Responsibilities

Independently prioritize the business processes associated with undergraduate applications for a designated population. Interpret and apply knowledge of policies and procedures of the University, SACS, SCHEV and all other applicable sources when performing business functions (which must occur to accomplish departmental goals). Process applications and credentials ensuring 90% accuracy in all data-entry fields for accuracy and correct errors from application upload. Research and analyze authenticity of credentials and utilize independent judgement when determining documents authenticity. Review submitted application and Supplemental Items in Slate to ensure accurate data will be sent to the SIS. Accurately code applicant status in Slate, ensuring files ready for an admission decision are in the appropriate workflow bin. Assist with Certificate of Advanced standing creation for all Dual Enrollment applicants and enter approved departmental transfer credit into Colleague. Review residencies for all applicants prior to application processing. Generate data reports to interpret and address CRM/SIS system errors for correction prior to term course enrollment. Conduct mid-term review of final official transcripts and updated transcripts received for processing in the SIS. Upload mail and over the counter documents for review and processing into the CRM. Provide guidance to the general public, as well as internal constituents, and resolve concerns associated with admission to the University and domicile determination and other University services which are interrelated to admissions (i.e. New Student Orientation, Financial Aid, Housing, tuition and fees and other student services). Dialogue with colleagues when updated information is received and requires a second review. Dispense information in clear, concise terms and discuss specific issues in an individual setting. Provide intake counter coverage, as needed, for students, parents and other constituents. E-mail notification letters requesting missing documents necessary to complete the admission process. Review automated admission letter for accuracy and mail to students with appropriate acceptance package. Maintain alphabetized lists for data analysis and disseminate to interested parties within the university community for new student registration. Assist in reviewing, responding, or downloading documents which enter the admissions or transfer mailboxes. Keep accurate alphabetical filing system on all applications, transcripts, test scores and other data related to admissions process. Ensure that all applications and credentials are scanned and filed accurately into SoftDocs – Etrieve system. Documents should be in student’s SoftDocs – Etrieve electronic folder and paper files within 10 business days of being entered into Slate (15 days during peak times). All credentials must be scanned and filed in SoftDocs – Etrieve upon a student being made ready for decision. Ensure paper documentation is stored and disposed according to the Virginia Retention Library timelines. Manage inventory. Participate in campus activities and events such as registration, open houses and orientation sessions. Maintain an acceptable work schedule. Supervise and train work study students. Other duties within the scope of the position as assigned by the supervisor. Maintain an acceptable work area.

Job Information

High school diploma required The salary range for this position is $35,000-$40,000.

Background Checks

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form.

Employment Eligibility

Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

About Norfolk State University

Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life.

Campus & Community

Behold the Green and Gold —

The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU.