Admissions Representative

Nrg-Mgmt-LLC; Boca Raton (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Nrg-Mgmt-LLC is seeking an Admissions Representative to be the first point of contact for inquiries, handling calls, gathering information, and routing to the Admissions team. This entry-level role emphasizes professional, compassionate customer service to prospective clients, families, and referral sources, with accurate documentation and prompt communication.

Responsibilities include answering and routing calls, documenting inquiries in the CRM or intake system, scheduling initial screenings,

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• 2+ years admissions or customer service experience.
• Experience in healthcare call centers or behavioral health settings preferred.
• Strong phone etiquette and verbal communication.
• Proficiency in Microsoft Office and CRM/EMR systems preferred.

Responsibilities

• Answer and route incoming calls to the appropriate department.
• Gather basic information and document inquiries into the CRM/intake system.
• Provide program information and route messages.
• Assist with scheduling initial screenings or transfers.
• Maintain empathy and professionalism in client interactions.
• Support admissions and facility staff with administrative tasks.

Skills

Phone etiquette

Verbal communication

Multitasking

Customer service

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

CRM/EMR systems

Job description

The Admissions Representative serves as the first point of contact for incoming inquiries and calls. This entry-level position focuses on fielding calls, gathering preliminary information, and routing inquiries to the appropriate Admissions team member. The Admissions Representative provides professional, compassionate, and efficient customer service to all prospective clients, families, and referral sources while ensuring accurate documentation and prompt communication with the admissions team.Admissions Duties• Answer and route incoming calls to the appropriate department or staff member.• Serve as the first point of contact for potential clients, families, and referral sources.• Gather basic information and document inquiries accurately into the CRM or intake system.• Provide general program information and ensure all messages are routed correctly.• Assist with scheduling initial screenings or call transfers to Admissions Specialists.• Maintain a professional and empathetic demeanor during all client interactions.• Follow up on missed or dropped calls to ensure client engagement and satisfaction.• Support admissions and facility staff with administrative tasks as assigned.Requirements:• High school diploma or equivalent required; Associate degree preferred.• Prior experience in customer service, healthcare call centers, or behavioral health settings preferred.• Excellent phone etiquette and strong verbal communication skills.• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.• Proficiency in Microsoft Office and CRM or EMR systems preferred.• Professional and compassionate approach when handling sensitive inquiries.Job Type: Full-timeExperience: at least 2 years admissions experienceCompensation: $50,000-$80,000 based on experienceBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offTuition reimbursementVision insurance