Admissions Representative

Hci-College; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Hci-College in West Palm Beach, FL seeks an Admissions Representative to educate prospective students about programs and admissions, conduct career planning sessions, and arrange campus tours. You will follow up on inquiries, maintain accurate records, and ensure compliance with policies.

The role requires strong communication, high energy, flexibility with schedules, and completion of shadowing prior to hire. Office software fluency is expected.

Qualifications

• High energy, strong desire to succeed and ethical standards.
• Excellent communication and customer service skills.
• Must complete a one-day shadowing of another Admissions Representative to be eligible for hire.
• Ability to work a flexible schedule and computer literacy.

Responsibilities

• Provide information to potential students about programs, entrance requirements, curriculum, and standards.
• Schedule and conduct career planning sessions; arrange campus tours.
• Follow up on inquiries and enrollment steps and keep records up to date.
• Attend Open Houses and product knowledge trainings as scheduled.
• Ensure compliance with policies and finalize enrollment paperwork.

Skills

Excellent communication and customer

High energy level

Ethical standards

Microsoft Office

Flexible schedule

Education

High School Diploma/GED

Associate’s degree preferred

Public speaking training preferred

Previous counseling/customer service experience preferred

Tools

Microsoft Office

Job description

Description

Using inquiries furnished through advertising, Representative Generated Referrals, Admissions Representatives call potential students and conduct Career Consultations and arrange for them to visit the school. The Admissions Representative conducts a career planning session with each candidate for admission and presents clear and accurate information on the career, curriculum, adhering to our Admission Code of Ethics as well as completing all paperwork for the application/enrollment process. This position evaluates and resolves student inquiries, issues, and problems relating to the admissions process, and ensures that appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures, and legal requirements.

Essential Duties & Responsibilities

(The duties and responsibilities listed below are representatives of the nature and levels of work assigned and are not necessarily all-inclusive.)

• Provide information to all potential students’ interest in receiving information about the programs, including entrance requirements, curriculum, and academic standards.
• Minimum of 50% of first-time set appointments should arrive for the appointment.
• Should make 100 outbound calls to prospective students daily.
• Follow-up on and record all prospective student inquiries that fail to schedule a career planning session, fail to show for a career planning session , fail to enroll, or fail to start.
• Conduct a career planning session, wherein any reference to Financial Aid complies with the stated company policy.
• Provide campus tours to prospective students.
• Complete all required forms for enrollment, schedule the Financial Aid appointment, and follow up to ensure that Financial Aid packaging is complete. At least 60% of FA appointments must arrive prepared for the initial appointment with all necessary documents.
• Develop and implement a plan for generating, on average four Representative Generated Referrals (RGR) weekly from current and prospective students.
• Ensure that all pre-start paperwork is completed.
• Keep all required reports current and accurate.
• Attend Open Houses and other functions as is required.
• Attend product knowledge training sessions as scheduled.
• Regular and reliable attendance.
• Comply with all governmental regulations, standards of accreditation, Admissions Department Policy and Code of Ethics as they relate to enrolling students and recruiting policies.
• Perform other duties and responsibilities as assigned.

Requirements

Required:

• A high energy level and a strong desire to succeed.
• A willingness to follow high ethical standards.
• Excellent communication and customer service skills.
• Must complete a one-day shadowing of another Admissions Representative in order to be eligible for hire.
• Ability to work a flexible schedule.
• Computer literacy skills including functional knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Teams, Outlook, etc.).

Education/Experience

• High School Diploma/GED (Required)
• Associate’s degree from an accredited college or university or equivalent (Preferred)
• Training or experience in public speaking (Preferred)
• Previous counseling, customer service or business experience either in or out of the education industry (Preferred)

Physical Demands

The physical demands are those required in a professional office setting and higher education environment: communicating with prospective/current students and staff, demonstrating procedures and techniques, and getting to and from appropriate classrooms and offices. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Working Environment

Professional office setting: moderate noise levels; controlled indoor climate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.