Admissions Representative

Southeast Addiction Facilities Master; Boca Raton (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Southeast Addiction Facilities Master is seeking an Admissions Representative in Boca Raton, FL. This entry-level position involves handling incoming inquiries and calls, providing compassionate customer service, and documenting information accurately.

Ideal candidates should possess a high school diploma and have prior customer service experience. Benefits include health insurance, 401(k), and paid time off. The role requires strong communication skills and proficiency in CRM systems.

Qualifications

• High school diploma required; Associate degree preferred.
• Prior experience in customer service or healthcare call centers.
• Professional approach when handling sensitive inquiries.

Responsibilities

• Answer and route incoming calls to the appropriate department.
• Gather basic information and document inquiries accurately.
• Maintain a professional demeanor during all client interactions.

Skills

Customer service experience

Excellent phone etiquette

Strong verbal communication skills

Ability to multitask

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

CRM systems

EMR systems

Job description

Job Details

Job Location: NRG MANAGEMENT - Boca Raton, FL 33463

The Admissions Representative serves as the first point of contact for incoming inquiries and calls. This entry-level position focuses on fielding calls, gathering preliminary information, and routing inquiries to the appropriate Admissions team member. The Admissions Representative provides professional, compassionate, and efficient customer service to all prospective clients, families, and referral sources while ensuring accurate documentation and prompt communication with the admissions team.

Admissions Duties

• Answer and route incoming calls to the appropriate department or staff member.
• Serve as the first point of contact for potential clients, families, and referral sources.
• Gather basic information and document inquiries accurately into the CRM or intake system.
• Provide general program information and ensure all messages are routed correctly.
• Assist with scheduling initial screenings or call transfers to Admissions Specialists.
• Maintain a professional and empathetic demeanor during all client interactions.
• Follow up on missed or dropped calls to ensure client engagement and satisfaction.
• Support admissions and facility staff with administrative tasks as assigned.

Requirements

• High school diploma or equivalent required; Associate degree preferred.
• Prior experience in customer service, healthcare call centers, or behavioral health settings preferred.
• Excellent phone etiquette and strong verbal communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and CRM or EMR systems preferred.
• Professional and compassionate approach when handling sensitive inquiries.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance