Admissions Specialist – First Contact & Intake

Nrg-Mgmt-LLC; Boca Raton (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Nrg-Mgmt-LLC is seeking an Admissions Representative to be the first point of contact for inquiries, handling calls, gathering information, and routing to the Admissions team. This entry-level role emphasizes professional, compassionate customer service to prospective clients, families, and referral sources, with accurate documentation and prompt communication.

Responsibilities include answering and routing calls, documenting inquiries in the CRM or intake system, scheduling initial screenings,

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• 2+ years admissions or customer service experience.
• Experience in healthcare call centers or behavioral health settings preferred.
• Strong phone etiquette and verbal communication.
• Proficiency in Microsoft Office and CRM/EMR systems preferred.

Responsibilities

• Answer and route incoming calls to the appropriate department.
• Gather basic information and document inquiries into the CRM/intake system.
• Provide program information and route messages.
• Assist with scheduling initial screenings or transfers.
• Maintain empathy and professionalism in client interactions.
• Support admissions and facility staff with administrative tasks.

Skills

Phone etiquette

Verbal communication

Multitasking

Customer service

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

CRM/EMR systems

Job description

Nrg-Mgmt-LLC is seeking an Admissions Representative to be the first point of contact for inquiries, handling calls, gathering information, and routing to the Admissions team. This entry-level role emphasizes professional, compassionate customer service to prospective clients, families, and referral sources, with accurate documentation and prompt communication.

Responsibilities include answering and routing calls, documenting inquiries in the CRM or intake system, scheduling initial screenings,