Admissions & Referral Specialist – Behavioral Health

Universal Health Services; Rosemead (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Universal Health Services (through BHC Alhambra Hospital in Rosemead, CA) is seeking an Assessment & Referral Call Specialist to support admissions by recording referrals, screening callers, and guiding patients and families toward appropriate levels of care.

The role works with Assessment & Referral Counselors, Leads, and Shift Supervisors to triage requests, coordinate resources, and ensure accurate information is entered into the system for timely, compassionate patient access.

Qualifications

• Education: AA degree or equivalent preferred.
• Experience: 2+ years in mental health preferred.
• Experience with Addiction & Recovery field and interviewing, treatment planning, and external reviews preferred.

Responsibilities

• Collect and record accurate information for each call including clinical description, referral sources, demographic information, financial/insurance information and follow-up requirements.
• Communicate with patients and families regarding community resources and financial arrangements.
• Respond to telephone inquiries, provide accurate information, assist A&R Counselor, Lead and Shift Supervisor in pre-admission screening, crisis intervention, and determining suitable referral.
• Assist in processing requests for information to all referral sources.
• Assist in providing customers with requested information and external referrals.

Skills

Mental health experience

Interviewing

Treatment planning

External reviews

Education

AA Degree in social work, psychology, counseling or related field

Job description

Universal Health Services (through BHC Alhambra Hospital in Rosemead, CA) is seeking an Assessment & Referral Call Specialist to support admissions by recording referrals, screening callers, and guiding patients and families toward appropriate levels of care.

The role works with Assessment & Referral Counselors, Leads, and Shift Supervisors to triage requests, coordinate resources, and ensure accurate information is entered into the system for timely, compassionate patient access.