ASSESSMENT & REFERRAL CALL SPECIALIST

Universal Health Services; Rosemead (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Universal Health Services (through BHC Alhambra Hospital in Rosemead, CA) is seeking an Assessment & Referral Call Specialist to support admissions by recording referrals, screening callers, and guiding patients and families toward appropriate levels of care.

The role works with Assessment & Referral Counselors, Leads, and Shift Supervisors to triage requests, coordinate resources, and ensure accurate information is entered into the system for timely, compassionate patient access.

Qualifications

• Education: AA degree or equivalent preferred.
• Experience: 2+ years in mental health preferred.
• Experience with Addiction & Recovery field and interviewing, treatment planning, and external reviews preferred.

Responsibilities

• Collect and record accurate information for each call including clinical description, referral sources, demographic information, financial/insurance information and follow-up requirements.
• Communicate with patients and families regarding community resources and financial arrangements.
• Respond to telephone inquiries, provide accurate information, assist A&R Counselor, Lead and Shift Supervisor in pre-admission screening, crisis intervention, and determining suitable referral.
• Assist in processing requests for information to all referral sources.
• Assist in providing customers with requested information and external referrals.

Skills

Mental health experience

Interviewing

Treatment planning

External reviews

Education

AA Degree in social work, psychology, counseling or related field

Job description

Assessment & Referral Call Specialist

BHC Alhambra Hospital is located in the beautiful city of Rosemead, California. Our 115 bed facility established in 1924 prides itself on upholding a standard of excellence that allows our patients to take the first step to recovery. BHC Alhambra Hospital is a private, fully accredited, full-service acute psychiatric hospital serving children, adolescents and adults. BHC Alhambra is dedicated to providing quality behavioral health, substance abuse, and eating disorder treatment. We offer inpatient, residential, partial hospitalization and intensive outpatient options for individuals in the communities of the San Gabriel Valley, Los Angeles County, and surrounding areas.

The Call Specialist is responsible for assisting in the admissions process by inputting all referrals and patient information in to the computer system, consulting with potential patients, patient families, medical staff and other hospital staff, and communicating with patients and patient families with regard to current assessments, recommended referrals and recommended required levels of care. Assists Assessment and Referral Counselors, Lead, and/or Shift Supervisors to screen, triage, and arrange admissions.

Responsibilities

1. Collect and record accurate information for each call including clinical description, referral sources, demographic information, financial/insurance information and follow-up requirements.
2. Communicate with patients and families in regard to community resources, and financial arrangements.
3. Responds appropriately to telephone inquiries, providing accurate information, assist A&R Counselor, Lead and Shift Supervisor in completion of pre-admission screening, empathic crisis intervention, and determining suitable referral.
4. Assist in processing all requests for information to all referral sources.
5. Assist in providing customer with requested information and external referrals.

Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development.

To learn more visit: http://www.bhcalhambra.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom.

Qualifications

Requirements

Education: AA Degree in social work, psychology, counseling or a related field; or equivalent combination of education and experience, is preferred.

Experience: At least two (2) years' experience in a mental health setting preferred. Working knowledge of the Addiction & Recovery field and experience in interviewing, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.