Admissions Referral Intake Coordinator

Eagleville Hospital; Eagleville (PA); On-site; USD 25,000 - 33,000; Full time

Job summary

Eagleville Hospital is seeking an Admissions Clerk to facilitate new client admissions and coordinate with the Admissions Shift Supervisor. The role includes collecting client data, verifying insurance, and preparing Admission Records to ensure smooth intake processes.

The position requires strong customer service skills, attention to detail, and the ability to work in a fast-paced hospital setting with adherence to safety policies.

Qualifications

• High School Diploma or GED required.
• Associate degree or comparable experience preferred.
• Good typing speed (35–40 WPM), strong computer and organizational skills.
• Customer service experience is preferred.
• CPR certification is noted in qualifications as a requirement.

Responsibilities

• Attend mandated trainings and comply with hospital safety policies.
• Confers with Admissions Shift Supervisor about bed availability and admissions.
• Collect and verify client information, insurance, and signatures for admission.
• Prepare the Admission Record with patient data and medical information.
• Coordinate room/bed assignments and notify units of new admissions.
• Handle intake interviews and maintain the Admissions Screening records.

Skills

Customer service

Attention to detail

Typing 35-40 WPM

Communication

Interpersonal skills

Education

High School Diploma or GED

Associate degree or comparable experience preferred

Tools

Computer skills

Telephone systems

Job description

Position SummaryResponsible for facilitating the admission of new clients with approval from Admissions Shift Supervisor.Essential Duties and Responsibilities1. Responsible for attending all mandated trainings.2. Comply with current hospital safety and infection control policies.3. Contacts and confers with the Admissions Shift Supervisor regarding clients seeking immediate admission as needed.4. Regularly reviews and maintains familiarity with relevant departmental and organizational policies and procedures and participating Insurance Plans and funding sources.5. Reviews insurance information of those clients accepted during previous shift to determine if there are pre-certification requirements and/or specific instructions to follow regarding admission.6. Confers with Admissions Shift Supervisor upon arrival to work to inquire about bed availability.7. Informs evening or weekend coverage physician and/or Nurse Supervisor of a client's arrival.8. Greets clients and their family members upon arrival to the Admissions Department, logs clients' names and times of arrival on daily log form, labels and secures clients' luggage, obtains clients' signatures on consent forms and requests clients' medical insurance cards, medications, and any other relevant documents.9. Meets with clients presenting for admission to elicit pertinent information to complete the Admission Record and to explain specific consent forms, financial arrangement payment agreement forms and other documents which require client's signatures.10. Prepares the Admission Record to include patient account number, medical record number, initial LOS, ICD-10 Code, medical diagnoses, and pertinent data elicited from the client.11. Upon receipt of physician's orders, contacts specific Unit/Program to notify them of the room and bed assignment and transports the client to the appropriate unit.12. Assembles the Medical Record to include the Admission Record, signed consent forms, physicians' orders, and all evaluations/assessments received from the admitting Physician.13. Maintains bed-board to assure an accurate record of all admissions, discharges and transfers.14. Handles all incoming calls, conducts pre-admission telephone interview with all clients seeking admission, records pertinent information on the Intake Assessment and records name of prospective clients, referral agency, type of medical coverage, etc... in the Admissions Screening application.15. Facilitates the admission, discharge, transfer of clients between Programs and units.16. Orders meal trays and food from Nutrition Services Department as needed.17. Performs body and belongings searches as needed.Other Duties and Responsibilities1. Other duties as assignedCustomer Service and Satisfaction1. Answer telephone calls promptly and professionally, stating to the caller “Eagleville Hospital” your name and department.2. Assisting patients, family members and other customers with concern and empathy.3. Respect patient confidentiality and privacy.4. Communicate with all customers in a respectful and courteous manner.Education RequirementsHigh School Diploma or GED required, associate's degree or comparable experience preferred.QualificationsHigh school graduate with a minimum of 2-3 years experience in a health care setting. Detail oriented with ability to work independently. Good typing (35-40 WPM), computer, organizational and interpersonal skills. Customer service experience preferred. CPR certification.Physical RequirementsOccasional light lifting of less than 20 pounds. Hand and finger dexterity required for moderate typing/writing/computer and extensive phone usage/Xeroxing.Work EnvironmentWorks in normal ventilated office setting. Overtime may be necessary at times.