Admissions Processing Specialist

University of Indianapolis; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Tuition Discount

403B Retirement Savings Plan

Paid Vacation and Sick Time

Paid Holiday time and additional Univ.

Employee Discounts & Services

Free Parking

Onsite Health & Wellness Center

Job summary

University of Indianapolis seeks an Admissions Processing Specialist to manage admissions tasks in Slate CRM and deliver excellent customer service to prospective students and families. The role supports the Office of Admission and collaborates with other offices to ensure accurate document processing and timely communications.

The position emphasizes process ownership, data integrity, and the ability to adapt to evolving platforms and institutional needs.

Qualifications

• Prior office experience that includes front-line customer service, database, and data entry experience. High school counseling, transcript management, or related experience preferred. Slate experience preferred.
• High School diploma or GED required; Bachelor’s Degree preferred.

Responsibilities

• Assist with the intake, review, and processing of admissions documents in Slate, including transcripts, test scores, letters of recommendation, and application materials.
• Review and analyze transcripts and convert GPAs as needed; enter information into Slate and move files through the reader process.
• Provide superior customer service via phone and email to prospective students, families, and internal stakeholders.

Skills

Customer service

Data entry

Database experience

Slate CRM

Education

High School diploma or GED

Bachelor’s Degree

Tools

Slate CRM

Job description

Job Description

The primary responsibility of the Admissions Processing Specialistis to manage and execute critical admissions processes within theSlate CRM (Customer Relationship Management System) and provide asuperior level of customer service via phone and/or emailcommunications with prospective students and their families as wellas internal constituents. Under the leadership of the Director ofAdmissions, and the Associate Director of Admissions Operations,the Processing Specialist independently completes processes,troubleshoots when necessary, collaborates with other processingteam members and supports the recruiting efforts of the Office ofAdmission. The Admissions Processing Specialist takes ownershipofthese processes, provides updates and suggestions for processimprovement in support of operational needs of the Office ofAdmission.

REQUIREMENTS/MINIMUM QUALIFICATIONS

Experience

• Prior office experience that includes front-line customerservice, database, and data entry experience. High schoolcounseling, transcript management, or related experience preferred.Slate experience preferred.

Education

• High School diploma or GED required; Bachelor’s Degreepreferred

ESSENTIAL FUNCTIONS

Responsibilities may include:

• Assist with the intake, review, and processing of variousadmissions documents, including but not limited to transcripts,test scores, letters of recommendation, and application materials.Review and analyze high school transcripts from across the country.Recalculate and convert GPAs to a 4.0 or unweighted scale.
• Enters college, high school and military transcript informationinto Slate and moves files through the reader process.
• Performs processing duties within Slate including but notlimited to record merging, major changes, and other data entry
• Collaborates with other offices, including registrar
• Maintains knowledge of the functionality of other departmentsrefers students as necessary
• Cross-train with colleagues to provide support across multipleoperational tasks within the admissions cycle.
• Support evolving data entry, document imaging, and recordmanagement processes as institutional needs and technologyplatforms shift.
• Provides superior customer service when answering the mainAdmissions phone line and general Admissions email inbox
• Responsible for process documentation
• Conducts special projects as assigned
• Follow the guidance and direction of supervisor(s).
• Demonstrate respectful, ethical, responsible behavior.
• Abide by the University’s policies, procedures, and rules.
• Perform employee responsibilities as detailed in employeehandbooks and policies.
• Demonstrate regular and predictable attendance andpunctuality.
• Other duties, including special projects, as required, orassigned.

Company Description

Thank you for your interest in the University of Indianapolis! TheUniversity is a private, comprehensive teaching university locatedon 65 acres just minutes from downtown Indianapolis. With more than700 faculty and staff, it is a place where you can become part of aclose-knit campus community that emphasizes the importance ofcommunity partnerships in the future growth of theUniversity.

UIndy’s mission is to prepare its graduates for effective, responsible, and articulate membership in the complex societies inwhich they live and serve and for excellence and leadership intheir personal and professional lives. The motto of "Education forService" provides the foundation for our work to better ourcommunities, both near and far.

As University employees, we know the work we do is important to ourstudents and our communities. To accomplish our mission, we welcometalented, civic-minded, and diverse individuals from all careerlevels to help maintain our high standards of excellence andquality. If you want to join our dynamic environment and experiencehard work, creativity, and teamwork, we welcome yourapplication!

The University of Indianapolis is an equal opportunity employer.All qualified applicants will receive consideration for employmentwithout regard to race, sex, age, color, religion, national origin,disability, citizenship status, military status, marital status,sexual orientation, gender identity, or gender expression. TheUniversity of Indianapolis does not discriminate on the basis ofsex in its educational programs and activities, includingemployment and admission as required by Title IX.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Tuition Discount
• Retirement Savings Plan - 403B
• Paid Vacation and Sick Time Accruals
• Paid Holiday time and additional University days off
• Employee Discounts & Services
• Free Parking
• Onsite Health & Wellness Center

For more information about the benefits of being a staff member atUIndy, visit our Benefits site.