Admissions Performance Lead

Northbridge University; Town of Florida, Northern (NY, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Northbridge University in Florida seeks an Admissions Assistant Director to drive new student and re-entry enrollment. You will lead by example, coach admissions teams, conduct interviews, and monitor performance metrics to improve quality, compliance, and consistency across operations.

You will collaborate with the Associate Director and Director of Admissions to translate data insights into actionable coaching strategies, identify risks, and implement improvement plans.

Qualifications

• Associate's degree required.
• Minimum of 2 years of experience in post-secondary admissions operations, enrollment management, CRM/SIS platforms, and performance reporting.
• Demonstrated success as a high-performing individual contributor meeting or exceeding enrollment goals.
• 1 year of experience supporting admissions performance through coaching, quality oversight, systems support, or reporting.
• Ability to translate data into clear, actionable recommendations and interpreting BI tools data/dashboards.
• Ability to manage multiple priorities in a fast-paced, results-driven environment.
• Solid understanding of admissions systems, workflows, performance metrics, and compliance requirements.
• Availability to work extended hours and weekends.

Responsibilities

• Achieve assigned individual/programmatic new student and re-entry enrollment goals aligned to campus and regional benchmarks.
• Maintain performance across key admissions KPIs, including call volume, appointment volume, show rate, interview-to-enrollment conversion, and compliance.
• Conduct admissions interviews, follow-up, and enrollment activities in accordance with admissions standards.
• Conduct documented call and interview quality observations in accordance with established quality standards.
• Deliver ongoing, targeted coaching based on observation findings and performance data.
• Identify individual and team-level performance gaps and support execution of improvement plans through coaching and skill reinforcement.
• Participate in performance conversations as a coaching and support resource when requested by campus leadership.
• Provide systems guidance and troubleshooting support to admissions team members to ensure effective and compliant use of admissions tools.
• Partner with the Associate Director and Director of Admissions to translate data insights into actionable coaching strategies.
• Identify and elevate operational, systems, or compliance risks impacting enrollment performance.
• Lead or co-facilitate admissions training sessions, skill refreshers, and onboarding support.
• Support rollout of new initiatives, scripts, systems updates, and process changes.
• Serve as a subject-matter resource for admissions practices and expectations.
• Support department leadership providing managerial coverage as needed.

Skills

Coaching

Data analysis

Performance metrics

BI dashboards

Enrollment goals

Customer service

Education

Associate degree

Tools

CRM/SIS

Job description

Northbridge University in Florida seeks an Admissions Assistant Director to drive new student and re-entry enrollment. You will lead by example, coach admissions teams, conduct interviews, and monitor performance metrics to improve quality, compliance, and consistency across operations.

You will collaborate with the Associate Director and Director of Admissions to translate data insights into actionable coaching strategies, identify risks, and implement improvement plans.