Admissions Operations & Data Specialist

Western-New-England-University; Springfield (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Western New England University is seeking an Administrative Support Specialist for the Office of Admissions. You will enter prospective student data, process applications, and maintain files in the CRM and SIS while supporting mailings and payments.

Responsibilities include front desk coverage on Saturdays, answering phones, and assisting with various projects across the Office of Admissions. Strong accuracy, teamwork, and confidentiality are essential.

Qualifications

• Strong attention to detail and accuracy; ability to proofread data in systems and documents.
• Experience with Microsoft Office (Outlook, Word, Excel).
• Willingness to develop knowledge of the Office of Admissions systems and enrollment concepts.
• Ability to learn and perform essential functions using various computer applications.

Responsibilities

• Enter prospective student data accurately into the CRM and SIS.
• Process student applications and route to appropriate staff.
• Manage mail and direct mail processes, including labels and lists.
• Handle payments for application fees and deposits.
• Provide Saturday morning front office coverage as part of rotating team duties.
• Serve as backup to receptionist and switchboard operator.

Skills

Attention to detail

MS Outlook

Microsoft Word

Microsoft Excel

Data entry

Customer service

Team collaboration

Confidential data

Education

High School Diploma

Bachelor's degree preferred

Tools

CRM system

Student information system

Job description

Western New England University is seeking an Administrative Support Specialist for the Office of Admissions. You will enter prospective student data, process applications, and maintain files in the CRM and SIS while supporting mailings and payments.

Responsibilities include front desk coverage on Saturdays, answering phones, and assisting with various projects across the Office of Admissions. Strong accuracy, teamwork, and confidentiality are essential.