Admissions Officer

Robinson School Puerto Rico; San Juan (PR); On-site; USD 42,000 - 64,000; Full time

Job summary

Robinson School Puerto Rico is seeking an experienced Admissions Officer to manage the full enrollment lifecycle and serve as the face of the school to prospective families in San Juan. The role emphasizes data management, fast-paced collaboration, and warm, professional communication from inquiry to first day.

The ideal candidate will have 5+ years in admissions or related fields, proficiency with school management software, and excellent bilingual communication in English and Spanish.

Qualifications

• 5+ years of experience in admissions, sales, or related relationship-driven role.
• Proficient with school management software/CRMs and standard office suites.
• Strong communication and relationship-building skills with diverse stakeholders.
• Excellent organizational skills and attention to detail in handling applicant files.
• Bachelor’s degree; master’s preferred in Education or related field.

Responsibilities

• Manage the complete admissions funnel from inquiries to enrollment.
• Maintain accuracy in admissions databases and SIS (Veracross experience preferred).
• Coordinate annual re-enrollment process with Business Office.
• Prepare and organize applicant files for Admissions Committee review.

Skills

Veracross SIS experience

MS Office / Google Workspace

Bilingual English/Spanish

Data management

Relationship building

Education

Bachelor's degree

Master's degree preferred

Tools

Veracross SIS

Microsoft Office

Google Workspace

Job description

Robinson School is seeking experienced candidates for Admissions Officer to join our community for the current school year. Immediate interviews for selected candidates. Candidates will to manage the complete enrollment and re-enrollment lifecycle for new and current families. As the primary point of contact for prospective families, you will serve as the face of our school, guiding applicants smoothly from their initial inquiry through to their first day of class. The ideal candidate excels at data management, thrives in a fast-paced environment, possesses exceptional communication skills to build lasting relationships within our community, and takes great joy in working in an active, warm school environment.

This is full-time, salaried administrative position. Details to be reviewed as part of the interview process.

Overview of Essential Responsibilities (complete role description and functions to be reviewed as part of the interview process):

Process & Database Management

• Manage the complete admissions funnel, including inquiries, applications, testing, interviews, and final enrollment.
• Maintain accuracy in the school’s admissions database and school information systems (Veracross SIS experience preferred) ensuring applicant files are complete and compliant.
• Coordinate the annual re-enrollment process for current families in collaboration with the Business Office.
• Prepare and organize applicant files for review by the Admissions Committee and ensure timely decisions and communications.

Communication & Relationship Building

• Serve as the primary, welcoming point of contact for all prospective families.
• Build strong relationships with families, clearly demonstrating a deep understanding of and communicating the school’s mission, values, and educational philosophy.
• Deliver personalized campus tours and facilitate admissions process requirements for families.
• Draft and distribute timely communications, including admissions decision letters and onboarding materials.
• Plan and execute admissions events such as Open Houses, information sessions, and new family orientations; including some weekend and evening events.
• Collaborate with faculty, division heads, and student/parent ambassadors to ensure smooth event operations.

Who You Are/What You Bring:

• Experience: 5+ years of experience in sales, school admissions, school administration, customer relations, community outreach, and/or a related relationship-driven field (independent school experience preferred). You have a demonstrated record of achieving and/or exceeding sales goals (and/or those related to your prior roles)
• Technical Skills: You have a high degree of technical proficiency with school management software/CRMs and standard office suites (Microsoft Office / Google Workspace). You can both lead in this area and demonstrate an ongoing commitment to learning in this area.
• Characteristics and Communication: You are a true people person who enjoys working with children, parents, and staff. You are patient, tactful, and kind. You possess superior verbal and written communication skills with the ability to speak warmly and professionally to diverse audiences. You are a confident public speaker and gifted storyteller. Fully bilingual in Spanish and English (both spoken and written) is required for this role. You are committed to modeling high professional, moral and ethical standards for our students and community.
• Organization: You demonstrate exceptional project management skills; An ability to track a large volume of applicant files simultaneously without losing attention to detail. You are highly organized, discreet and able to handle a busy school day full of interruptions while still achieving objectives. You can manage both the internal functions and details of the admissions office along with the variety of community facing aspects of the role.
• Education: Bachelor’s degree required; Master's Degree preferred (Education or a related field)