Graduate Student Services Advisor

Washington State University; Pullman (WA); On-site; USD 42,000 - 47,000; Full time

Job summary

Washington State University in Pullman, WA seeks a Student Services Specialist to provide academic advising for graduate students and manage programs of study, transfer evaluations, and transcripts. You will assess academic levels, respond to inquiries, and develop individualized academic plans while applying policies with independent judgment.

The role supports recruitment, retention and graduation efforts, advising staff and program personnel on enrollment and graduation workflows in a busy

Qualifications

• Bachelor’s degree and two years of professional work experience in student services or related fields.
• A Master’s degree may substitute for one year of experience.
• Any combination of education and experience may be substituted year-for-year.
• Customer service experience required.
• Experience with Microsoft Office including Word, Excel, and Outlook.
• Demonstrated ability to work effectively as part of a team.

Responsibilities

• Provide academic advising and service to current graduate students for the Graduate School’s Programs area.
• Manage analysis and processing of Programs of Study, transfer evaluations, and transcripts, and assess academic level.
• Respond to academic queries and develop individual academic plans with independent judgment.
• Advise staff, students, and program personnel on enrollment and graduation processes and related policies.
• Help administer academic programs related to recruitment, retention and graduation efforts.

Skills

Customer service

MS Office

Team collaboration

Education

Bachelor's degree

Master's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Washington State University in Pullman, WA seeks a Student Services Specialist to provide academic advising for graduate students and manage programs of study, transfer evaluations, and transcripts. You will assess academic levels, respond to inquiries, and develop individualized academic plans while applying policies with independent judgment.

The role supports recruitment, retention and graduation efforts, advising staff and program personnel on enrollment and graduation workflows in a busy