Admissions Front Desk Specialist — Recruitment Support

Oklahoma State University; Stillwater (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

OSU-Stillwater is seeking an Administrative Support Specialist to provide front-line customer service to prospective students, their families, faculty and staff in the Office of Undergraduate Admissions and Recruitment. You will answer inquiries by phone, email and walk-ins, schedule campus tours, relay admission policies, and maintain Slate CRM data with accuracy and confidentiality.

The role requires strong Microsoft Office skills, teamwork, organization and the ability to lift 45 lbs, with

Qualifications

• High School/GED required; degree conferred by start date.
• Administrative Support Specialist I: 1 year clerical/customer service experience.
• Administrative Support Specialist II: 2 years clerical/customer service experience.
• Senior Administrative Support Specialist: 3 years clerical/customer service experience.
• Experience with Microsoft Office products required.

Responsibilities

• Provide front-line customer service to prospective students, families, faculty, staff and visitors.
• Respond to walk-ins, email inquiries and inbound calls with accurate information.
• Interpret policies for admission, orientation, housing and financial aid.
• Maintain knowledge of OSU information and operational details.
• Maintain front-office resources and CRM data using Slate.
• Coordinate prospective tour appointments with Admissions and academic units.
• Liaise between Admissions and Recruitment and other offices in enrollment management.
• Support daily tour communications and research information requests.
• Demonstrate professionalism and confidentiality in handling student information.

Skills

Microsoft Office

Customer service

Teamwork

Communication

Organizational skills

Lift 45 lbs

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

SlateCRM

Mainframe systems

Job description

OSU-Stillwater is seeking an Administrative Support Specialist to provide front-line customer service to prospective students, their families, faculty and staff in the Office of Undergraduate Admissions and Recruitment. You will answer inquiries by phone, email and walk-ins, schedule campus tours, relay admission policies, and maintain Slate CRM data with accuracy and confidentiality.

The role requires strong Microsoft Office skills, teamwork, organization and the ability to lift 45 lbs, with