Admissions Navigator — Skilled Nursing Facility

Luxor Healthcare; Lincoln (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Luxor Healthcare in Lincoln, NE is seeking an Admissions Coordinator to support a skilled nursing facility with a focus on customer service and care. The ideal candidate has 2+ years of admissions experience and excels at organization and communication.

You will work with the business office on financial verification, guide families through tours, explain admission policies, and coordinate with referral sources to ensure smooth admissions.

Qualifications

• Two to three years experience with the admissions process at a SNF, subacute, rehab, or other health care facility.
• Excellent organizational skills with a detail orientation towards documentation and follow-up.
• Experience in the Long-term care setting.
• Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.
• Computer experience using a marketing information system.
• Knowledge of managed care industry preferred
• HMO initial auth requests

Responsibilities

• Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
• Works in conjunction with the business office to ensure financial verification is accurate and complete before the patient is admitted to the facility.
• Obtains family commitment to tour the facility on 80% of viable referrals. Conducts facility tours with families to ensure their commitment.
• Conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission.
• Monitors and updates facility personnel on pending referrals, admissions, and follow-up needed to solidify admission to facility.
• Informs Marketing Director of any referral source issues that arise during the referral process.
• Develops relationships with referral sources.

Skills

Excellent organizational skills

Strong communication skills

Customer service mindset

Professional telephone skills

Attention to detail

Tools

Marketing information system

Job description

Luxor Healthcare in Lincoln, NE is seeking an Admissions Coordinator to support a skilled nursing facility with a focus on customer service and care. The ideal candidate has 2+ years of admissions experience and excels at organization and communication.

You will work with the business office on financial verification, guide families through tours, explain admission policies, and coordinate with referral sources to ensure smooth admissions.