Admissions Navigator - Behavioral Health & Recovery

Brightli; Salem (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Brightli is seeking an Admission Specialist in Salem, MO to manage admissions and intake for behavioral health and recovery services. You will be the first contact for clients, coordinate screenings, document information, and collaborate with care managers and billing to ensure accurate and timely processing.

The role emphasizes compassionate communication, data accuracy, and strong organizational skills within a mission-driven organization dedicated to improving lives.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to establish rapport and create a welcoming atmosphere.
• Basic computer proficiency, including Microsoft Word and Excel.
• Knowledge of confidentiality requirements related to behavioral health and substance use treatment services.
• Strong attention to detail and organizational skills.

Responsibilities

• Coordinate admissions and intake processes for new clients, ensuring a welcoming and supportive experience.
• Facilitate client screenings by phone and in-person to assess eligibility and service needs.
• Respond to referrals promptly and accurately document information in designated systems.
• Maintain census and waiting lists in accordance with service standards and requirements.
• Build and maintain positive working relationships with referral sources, clients, and team members.
• Complete admission documentation including releases of information, residency verification, financial information, and other required records.
• Collaborate with Care Managers to obtain and verify insurance information.
• Enter and maintain accurate client data within required databases and timelines.
• Coordinate with billing personnel to ensure admissions, transfers, and discharges are processed accurately and timely.
• Provide administrative support to clinical staff through preparation of letters, forms, and related documentation.
• Assist with chart reviews, filing, record organization, and maintenance of client files.
• Support additional departmental and organizational initiatives as assigned by leadership.

Skills

Communication skills

Customer service

Data entry

Confidentiality

Education

High School Diploma or GED

Job description

Brightli is seeking an Admission Specialist in Salem, MO to manage admissions and intake for behavioral health and recovery services. You will be the first contact for clients, coordinate screenings, document information, and collaborate with care managers and billing to ensure accurate and timely processing.

The role emphasizes compassionate communication, data accuracy, and strong organizational skills within a mission-driven organization dedicated to improving lives.