Admissions Liaison - Skilled Nursing & Rehab

Grace-Heights-Health-and-Rehabilitatio; Morganton (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Grace Heights Health and Rehab in Morganton, NC is seeking an Admissions Coordinator to manage the admissions process for prospective residents seeking transitional rehab or long-term care, ensuring top-tier customer satisfaction.

You will interact with hospital discharge planners, families, and referral sources, conduct tours, verify eligibility, maintain records, and stay compliant with Medicare/Medicaid regulations.

Qualifications

• Associate's Degree preferred, but not required.
• 3-5 years of experience in a related Admissions position within or related healthcare setting preferred.
• Excellent customer service skills, personality and drive!

Responsibilities

• Proactively reach out to and respond to inquiries from hospital discharge planners, families, and other referral sources
• Serves as the initial liaison with residents and families on facility services and issues
• Interview residents or residents’ representative to obtain necessary personal and financial data to determine eligibility for admission
• Conduct tours of the skilled nursing facility/rehab area. Maintain a model room and update marketing materials for facility social media and various advertisements.
• Assign accommodations for new admissions related to nursing care needs, resident and residents’ family’s preference, availability of space, and other information.
• Ensure all admissions paperwork is completed thoroughly, accurately and on a timely basis. Informs prospective residents of their responsibilities, rights, and all benefits.
• Maintain records of admissions and discharges and compile occupancy census data. Participate in meetings to alert appropriate staff members of projected admissions, room changes, discharges, and appointments/tours.
• Maintain knowledge of Medicare & Medicaid regulations to ensure services are in compliance with professional boarding standards, state and federal regulatory requirements.

Skills

Customer service

Communication

Interpersonal skills

Education

Associate's Degree

Job description

Grace Heights Health and Rehab in Morganton, NC is seeking an Admissions Coordinator to manage the admissions process for prospective residents seeking transitional rehab or long-term care, ensuring top-tier customer satisfaction.

You will interact with hospital discharge planners, families, and referral sources, conduct tours, verify eligibility, maintain records, and stay compliant with Medicare/Medicaid regulations.