Admissions Concierge – Rehab & Long-Term Care

SanStone Health & Rehabilitation; Hickory, Lenoir, Morganton (NC, NC, NC, KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Grace Heights Health and Rehab is seeking an Admissions Coordinator to manage the admissions process for transitional rehab and long-term care, ensuring high customer satisfaction. You will coordinate communications with hospital discharge planners and families, conduct tours, and oversee paperwork and records.

Ideal candidates have 3–5 years in a healthcare admissions role and strong customer service, communication, and organizational skills. This role is based on-site with the facility.

Qualifications

• Associate's Degree preferred, but not required.
• 3–5 years in admissions in healthcare setting preferred.
• Excellent customer service, personality and drive.

Responsibilities

• Reach out to hospital discharge planners, families and referral sources.
• Liaise with residents and families on facility services and issues.
• Interview residents or guardians to determine eligibility for admission.
• Conduct tours of the facility and maintain a model room; refresh marketing materials.
• Assign accommodations for new admissions based on care needs and space.
• Ensure admissions paperwork is complete, accurate and timely; inform residents of responsibilities and benefits.
• Maintain admissions/discharge records and share occupancy data in meetings.
• Keep up to date with Medicare/Medicaid regulations to ensure compliance.

Skills

Customer service

Communication

Interpersonal skills

Organization

Education

Associate's degree preferred

Job description

Grace Heights Health and Rehab is seeking an Admissions Coordinator to manage the admissions process for transitional rehab and long-term care, ensuring high customer satisfaction. You will coordinate communications with hospital discharge planners and families, conduct tours, and oversee paperwork and records.

Ideal candidates have 3–5 years in a healthcare admissions role and strong customer service, communication, and organizational skills. This role is based on-site with the facility.