Guest Experience Leader & Duty Manager (Retail)

Merlin Entertainments; Springfield (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Merlin Magic Pass

401(k) Program

Tuition Reimbursement

Job summary

Merlin Entertainments is seeking a hands-on Retail Supervisor to lead our retail team, ensuring exceptional guest experiences while upholding safety and operational standards. This role partners with the Retail Manager and may serve as Duty Manager to support the attraction's smooth operation.

Ideal candidates will have supervisory retail experience, flexibility including weekends and holidays, and a passion for delivering memorable guest experiences across a fast-paced environment.

Qualifications

• High school or GED required.
• College degree preferred.

Responsibilities

• Lead and inspire the Retail Team to provide world-class customer service.
• Drive revenue and achieve commercial performance goals.
• Oversee daily retail operations and merchandising.
• Serve as Duty Manager to support overall attraction operations.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or GED

Job description

Merlin Entertainments is seeking a hands-on Retail Supervisor to lead our retail team, ensuring exceptional guest experiences while upholding safety and operational standards. This role partners with the Retail Manager and may serve as Duty Manager to support the attraction's smooth operation.

Ideal candidates will have supervisory retail experience, flexibility including weekends and holidays, and a passion for delivering memorable guest experiences across a fast-paced environment.