Admissions & Guest Experience Leader

Audubon Institute; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Audubon Aquarium in New Orleans, LA seeks an Admissions Manager to lead admissions, ticketing, and guest flow. You will supervise frontline staff, optimize staffing, and coordinate with groups and events to ensure an exceptional guest experience.

The role emphasizes leadership, guest service, and strong operational oversight within a busy, high-volume environment. A proactive manager will drive revenue growth and safety across daily operations.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum five years of guest service, admissions, attractions, hospitality, retail, tourism or similar experience.
• At least two years in a supervisory or management role.
• Demonstrated experience leading, coaching, scheduling, and developing frontline teams.
• Strong guest service, communication, problem-solving, and organizational skills.
• Experience with ticketing, admissions, or similar systems to inform decisions.

Responsibilities

• Lead daily admissions, ticketing and scanning, attraction operations, guest rentals, and group entry.
• Supervise Admissions Supervisors and frontline staff.
• Oversee staffing and scheduling to cover attendance and events.
• Recruit, onboard, train, and develop Admissions staff.
• Monitor attendance, sales, and guest flow to identify improvement opportunities.
• Collaborate with other Aquarium teams on group and school arrivals and promotions.
• Maintain readiness during high-volume periods and events.

Skills

Guest service

Leadership

Communication

Problem solving

Organizational skills

Supervisory experience

Scheduling

POS/ticketing systems

Education

High school diploma

Associate or bachelor’s degree in hospitality or related field

Tools

POS systems

Job description

Audubon Aquarium in New Orleans, LA seeks an Admissions Manager to lead admissions, ticketing, and guest flow. You will supervise frontline staff, optimize staffing, and coordinate with groups and events to ensure an exceptional guest experience.

The role emphasizes leadership, guest service, and strong operational oversight within a busy, high-volume environment. A proactive manager will drive revenue growth and safety across daily operations.