Guest Experience Supervisor — Admissions & Operations

Audubon Institute; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Audubon Institute in New Orleans is seeking an Admissions Supervisor for the Aquarium to lead admissions, attractions, and guest flow operations. You will supervise frontline staff across ticketing, scanning, guest arrivals, and group entries to deliver a smooth, welcoming guest experience.

The role requires proven leadership, strong communication, and the ability to train, coach, and deploy staff while maintaining safety and exceptional customer service during peak times.

Qualifications

• High school diploma or equivalent.
• Minimum two years of experience in guest service, admissions, attractions, hospitality, retail, tourism, or a similar customer-facing environment.
• Experience providing leadership, training, coaching, or direction to frontline staff.
• Strong guest service, communication, problem-solving, and organizational skills.
• Experience with or ability to learn point-of-sale, ticketing, and other operational systems.
• Ability to work collaboratively and maintain a flexible schedule including weekends, evenings, holidays, and special events as needed.

Responsibilities

• Provide direct daily supervision and support for frontline Admissions staff across ticketing, scanning, attractions, guest rentals, guest arrival, wayfinding, queues, group entry and other assigned areas.
• Coordinate daily staff deployment, rotations, breaks, and coverage, adjusting throughout the day based on guest volume and operational needs.
• Serve as a visible frontline leader, modeling proactive hospitality and reinforcing guest service and performance expectations.
• Train and coach staff on admissions procedures, ticketing systems, attractions, sales, safety, and guest service.
• Monitor guest arrival, queues, attraction capacity, and guest flow and respond proactively to congestion, delays, or changing conditions.
• Respond to guest questions, concerns, ticketing issues, and service recovery needs, escalating significant issues as appropriate.
• Ensure assigned areas are prepared for operation, including equipment, rental inventory, supplies, signage, queue-management resources, and communication tools.
• Follow and reinforce procedures for ticketing transactions, attractions, safety, and other operational controls.
• Communicate staffing concerns, equipment issues, guest trends, and operational needs to the Admissions Manager and appropriate partners.
• Collaborate with Group Sales, Marketing, Membership, Guest Experience, and other Aquarium teams to support group and school arrivals, promotions, membership initiatives, special events, high-attendance periods, and other operational needs.

Skills

Guest service leadership

Staff coaching

Communication

Organization

POS familiarity

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Audubon Institute in New Orleans is seeking an Admissions Supervisor for the Aquarium to lead admissions, attractions, and guest flow operations. You will supervise frontline staff across ticketing, scanning, guest arrivals, and group entries to deliver a smooth, welcoming guest experience.

The role requires proven leadership, strong communication, and the ability to train, coach, and deploy staff while maintaining safety and exceptional customer service during peak times.