Admissions & Guest Experience Lead

Audubon Nature Institute; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Audubon Nature Institute is seeking an Admissions Supervisor for the Audubon Aquarium in New Orleans. This role leads admissions, attractions, and guest flow operations, overseeing ticket sales, scanning, guest arrivals, and group entries to ensure a seamless guest experience.

You will deploy staff, coach team members, and uphold safety and service standards while collaborating with multiple departments to execute daily operations and special events.

Qualifications

• Minimum two years of guest service or similar customer-facing experience.
• Experience leading, training, or coaching frontline staff.
• Strong guest service, communication, problem-solving, and organization skills.

Responsibilities

• Provide direct daily supervision and support for frontline Admissions staff across ticketing, scanning, attractions, guest rentals, guest arrival, wayfinding, queues, and group entry.
• Coordinate daily staff deployment, rotations, breaks, and coverage based on guest volume and needs.
• Serve as a visible frontline leader, modeling hospitality and performance expectations.
• Train and coach staff on admissions procedures, ticketing systems, attractions, sales, safety, and guest service.
• Monitor guest arrival, queues, attraction capacity, and respond to congestion or delays.
• Communicate staffing concerns and operational needs to the Admissions Manager and partners.

Skills

Guest service

Leadership

Staff training

Ticketing systems

Operations coordination

Education

High school diploma or equivalent

Tools

POS systems

Ticketing software

Job description

Audubon Nature Institute is seeking an Admissions Supervisor for the Audubon Aquarium in New Orleans. This role leads admissions, attractions, and guest flow operations, overseeing ticket sales, scanning, guest arrivals, and group entries to ensure a seamless guest experience.

You will deploy staff, coach team members, and uphold safety and service standards while collaborating with multiple departments to execute daily operations and special events.