Admissions Guest Experience Lead

Oklahoma State University; Stillwater (OK); On-site; USD 40,000 - 56,000; Full time

Job summary

Oklahoma State University (OSU) in Stillwater, OK, seeks a Customer Service Manager for Undergraduate Admissions and Recruitment to lead a team of specialists and students, delivering exceptional service to prospective students and families.

The position requires a Bachelor's degree and at least two years of supervisory experience in higher education or related fields, with strong communication and team leadership.

Qualifications

• Bachelor's degree required and at least two years in higher education or related field with supervisory or leadership experience.
• Strong customer service and internal client management skills with team leadership experience.
• Experience in enrollment or admissions related processes is a plus.

Responsibilities

• Lead a team of customer service specialists and students to connect with guests and offer solutions.
• Hire, onboard, train and model service standards for the team.
• Develop and maintain a team schedule with adequate office coverage.
• Maintain a positive, welcoming front office environment.
• Coordinate with department teams to stay informed about OSU processes.
• Establish measurable service goals and monitor team output.
• Evaluate interactions and provide feedback and training.
• Plan and implement ongoing customer service initiatives to meet enrollment goals.
• Market the University to prospective students and families.
• Respond to high-level inquiries while maintaining confidentiality.
• Serve as liaison between Admissions and campus partners.

Skills

Leadership

Customer service

Team management

Training

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Office Suite

Job description

Oklahoma State University (OSU) in Stillwater, OK, seeks a Customer Service Manager for Undergraduate Admissions and Recruitment to lead a team of specialists and students, delivering exceptional service to prospective students and families.

The position requires a Bachelor's degree and at least two years of supervisory experience in higher education or related fields, with strong communication and team leadership.