Admissions & Front Desk Specialist — Administrative Support

Gateway Rehab; Washington (Washington County); Hybrid; USD 38,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Employee discounts

Comprehensive benefits package

Job summary

Gateway Rehab Center in Washington, PA is hiring a full-time Administrative Assistant to support our inpatient facility, The Greenbriar Center. You will handle front desk and clerical tasks, helping create a welcoming, professional experience for patients, families, visitors, and staff.

In this role, you will answer calls, manage admissions paperwork, coordinate appointments, and support daily operations while maintaining confidentiality and a calm demeanor in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Professionalism and composure when interacting with patients and visitors.
• Knowledge of addiction treatment principles or 12-step programs preferred.

Responsibilities

• Answer incoming calls, relay messages to appropriate staff.
• Provide information regarding Gateway Rehab programs and services to patients, families, physicians, and visitors.
• Greet patients and family members as they arrive to begin the admissions process.
• Collect and copy photo identification, insurance cards, and prescription cards for new admissions when available.
• Coordinate scheduled appointments with the Admissions Department.
• Serve as a communication liaison during emergency situations.
• Perform routine administrative duties, including preparing memos, forms, letters, and other documents.
• Accurately distribute patient belongings dropped off at the front desk.
• Manage multiple tasks simultaneously while maintaining a calm and professional demeanor.
• Handle stressful situations and maintain composure during high-pressure scenarios.
• Ensure the waiting area remains clean, welcoming, and comfortable.
• Attend required GRC trainings and in-service programs.
• Perform other duties as assigned.

Skills

Customer service

Written communication

Multitasking

Organization

Professionalism

Confidentiality

12-Step knowledge

Education

High school diploma or equivalent

Some college coursework

Job description

Gateway Rehab Center in Washington, PA is hiring a full-time Administrative Assistant to support our inpatient facility, The Greenbriar Center. You will handle front desk and clerical tasks, helping create a welcoming, professional experience for patients, families, visitors, and staff.

In this role, you will answer calls, manage admissions paperwork, coordinate appointments, and support daily operations while maintaining confidentiality and a calm demeanor in a fast-paced environment.