Admissions Concierge — Front Desk & Patient Experience

Gateway-Rehabilitation-Center-Corp-Hq; Pennsylvania; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance contribution

Employee discount programs

Supportive benefits

Job summary

Gateway Rehab Center (GRC) is hiring a full-time Administrative Assistant for The Greenbriar Center in Washington, PA. In this front desk role, you will provide clerical support for Withdrawal Management and Residential Programs while helping create a welcoming, professional experience for patients, families, visitors, and staff.

You will answer calls, greet arrivals, collect IDs and insurance cards, coordinate appointments, and handle routine administrative duties with confidentiality in a

Qualifications

• High school diploma or equivalent required.
• Ability to multitask and work in a fast-paced environment.
• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Ability to handle confidential information appropriately.
• Knowledge of 12-Step programs and/or addiction treatment principles preferred.
• Able to pass PA Criminal History Record Check and clearances.
• Office-based in Substance Use Disorder treatment setting.

Responsibilities

• Answer incoming telephone calls, transfer calls, and relay messages.
• Provide information regarding GRC programs and services to patients, families, physicians, and visitors.
• Greet patients and family members as they arrive to begin admissions.
• Collect and copy photo identification, insurance cards, and prescription cards for new admissions when available.
• Coordinate scheduled appointments with the Admissions Department.
• Serve as a communication liaison during emergencies.
• Perform routine administrative duties (memos, forms, letters).
• Accurately distribute patient belongings dropped off at the front desk.
• Manage multiple tasks simultaneously while maintaining a calm and professional demeanor.
• Handle stressful situations and maintain composure during high-pressure scenarios.
• Ensure the waiting area remains clean, welcoming, and comfortable.
• Attend required GRC trainings and in-service programs.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Organizational skills

Professionalism

Confidential information handling

12-Step knowledge (preferred)

Education

High school diploma or equivalent

Some college coursework

Job description

Gateway Rehab Center (GRC) is hiring a full-time Administrative Assistant for The Greenbriar Center in Washington, PA. In this front desk role, you will provide clerical support for Withdrawal Management and Residential Programs while helping create a welcoming, professional experience for patients, families, visitors, and staff.

You will answer calls, greet arrivals, collect IDs and insurance cards, coordinate appointments, and handle routine administrative duties with confidentiality in a