Admissions Front Desk Lead: Visitor Experience & Events

St. Lawrence University; Town of Canton (NY); On-site; USD 53,784,000 - 73,583,000; Full time

Job summary

St. Lawrence University in Canton, NY is seeking a Principal Clerk, Admissions Front Desk/Reception to support the admissions process, including visitor experience management, scheduling, events, and daily operations. This role emphasizes strong communication and teamwork with regular hours 8:00 a.m.

to 4:30 p.m., Monday through Friday, with potential overtime. The successful candidate will have a high school diploma (associate degree or 3 years in a busy office preferred) and proficiency with

Qualifications

• High school diploma required; Associate's degree or 3 years in a high-volume office with customer service experience.
• Excellent time management and organizational skills; ability to manage multiple responsibilities.
• Ability to work independently and as part of a team.
• Ability to handle stressful situations in a busy office environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).

Responsibilities

• Visitor Experience and Reception: welcome visitors, check in, create itineraries, manage records in Slate CRM, prepare packets.
• Daily Schedule Support: align calendars, enter visits, coordinate interview coverage, generate daily visit lists.
• Events Support: generate registrations, nametags, signage, and event materials; assist with room reservations and catering.
• Student Worker Supervision & Support: supervise ambassadors, approve hours, coordinate tours and check-ins.
• General Operations Duties: data entry, maintain addresses/records, respond to main admissions lines/emails.
• Other duties as assigned: assist with hiring processes and inventory as needed.

Skills

Customer service

Time management

Organization

Independent work

Microsoft Office

Stress management

Adaptability

Education

High school diploma

Associate's degree

Tools

Slate CRM

Job description

St. Lawrence University in Canton, NY is seeking a Principal Clerk, Admissions Front Desk/Reception to support the admissions process, including visitor experience management, scheduling, events, and daily operations. This role emphasizes strong communication and teamwork with regular hours 8:00 a.m.

to 4:30 p.m., Monday through Friday, with potential overtime. The successful candidate will have a high school diploma (associate degree or 3 years in a busy office preferred) and proficiency with