Admissions Representative

Pediatric Home Service, Inc.; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO

401k Matching

Tuition Reimbursement

Professional Development

Health and Dental insurance

Disability & Life Insurance

Job summary

Pediatric Home Service in Richardson, TX is seeking a full-time Admissions Representative to join our patient-focused customer service team. You will manage DME intake, referrals, insurance details, and support the CS helpdesk.

Requirements include a high school diploma or equivalent, exceptional organization and communication skills, and Brightree EHR familiarity is a plus. Benefits include PTO, 401(k) matching, tuition reimbursement, and health coverage.

Qualifications

• High school diploma or 16 months of related experience and/or training.
• DME intake admissions experience preferred.
• Exceptional organization multitasking problem solving and communication.
• Strong keyboard skills and customer service mindset.
• Experience with Brightree EHR is a plus.

Responsibilities

• Performs intake of DME through Brightree database.
• Coordinates the New Product Request process.
• Coordinates activities of the Customer Service helpdesk.
• Performs duties of the Coordinator of the Day (COD).
• Obtains new patient referrals and supporting documentation.
• Obtains insurance authorization information and enters data.
• Maintains patient information and coordinates intake for special organizations.
• Supports evening and Saturday on-call staff.
• Handles billing-related complaints and routes investigations.
• Reads orders to determine items to move or distribute.

Skills

Organizational skills

Multi-tasking

Problem solving

Communication

Keyboard skills

Customer service

Education

High school diploma

16 months related experience/training

Tools

Brightree EHR

Job description

Company Overview

At Pediatric Home Service we help medically complex kids live their best lives at home with their families As a national leader in pediatric home care we offer a full range of services including infusion clinical nutrition respiratory therapy PPEC private duty nursing and DME Whether youre caring for patients or supporting behind the scenes every role at PHS makes a difference Join a mission driven team thats committed to putting children and families first

Location

Richardson TX

Hours

Monday Friday 8am 5pm

Position

We are looking for a full time Admissions Representative to join our customer focused supportive team Our Customer Service department is a fast paced high energy environment and youll find yourself challenged and required to use critical thinking every day You will also be surrounded by a close knit and supportive group who has the same dedication to serving medically fragile children and their families

Responsibilities

• Performs intake of Durable Medical Equipment DME through the Brightree database
• Coordinates the New Product Request process
• Coordinates activities of the Customer Service CS helpdesk
• Performs duties of the Coordinator of the Day (COD)
• Obtains new patient referrals
• Obtains supporting documentation
• Obtains insurance authorization information as required for products and services provided by PHS
• Obtains insurance benefits & completes data entry requirements
• Obtains ongoing patient supply orders
• Obtains prescriber orders for products and services provided by PHS
• Completes patient and prescriber information changes
• Maintains all patient information on an ongoing basis
• Enters new prescriber information into database
• Coordinates intake process for specialized organizations
• Supports evening and Saturday on call staff
• Addresses complaints concerning billing or service rendered referring complaints of service failures to designated departments for investigation
• Reads prescriber orders customer orders work orders and shipping orders to determine items to be moved gathered or distributed
• Coordinates service for evening deliveries
• Process and coordinates paperwork from items delivered for intake
• Prepare patient paperwork for billing
• On call duties rotation may be required based on business need
• Other duties as assigned

Requirements

• High school diploma or 16 months of related experience andor training or an equivalent combination of education and experience
• Durable medical equipment DME intake admissions experience preferred
• Exceptionally organized multi tasking problem solving and communication and strong keyboard skills
• A high level of initiative combined with a customer service mentality is also required
• Experience in Brightree EHR a plus

Benefits

• Generous Paid Time Off PTO for full time employees to ensure a healthy work life balance
• 401k Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

EEO Statement

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status race color creed religion national origin sex sexual orientation or identity disability age marital status familial status membership or activity in a local human rights commission or status with regard to public assistance