Admissions Director: Lead Patient Access & Team

Harboroaks; Fox Acres (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Harboroaks is seeking a qualified Director of Admissions to oversee the facility admissions operations in Ohio. You will lead the admissions department, drive strategic plans in business development and marketing related to admission, and coordinate contact with referral sources to direct potential clients to treatment.

This role emphasizes ensuring compliance with evolving laws, managing crisis triage and intake, supervising staff, and improving efficiency.

Qualifications

• Bachelor’s degree in a social services field is required.
• Master’s degree in a social services field or RN preferred.
• Two+ years’ experience in healthcare admissions preferred.

Responsibilities

• Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team.
• Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.
• Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.
• Assign/distribute scheduled evaluations, intakes, or admissions as dictated by request and hospital census.
• Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.
• Perform follow-up communication functions and generate recommendations for organizational leadership.
• Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.
• Serve as a clinical liaison with referral sources.
• Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.
• Ensure that the department is up to date on and compliant with new laws and regulations.
• Train and supervise staff.
• For assigned shift will plan, assign, supervise, and perform required duties to ensure patient safety and the efficiency of the department.
• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet that needs in the most appropriate manner.
• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
• Ensure that EMTALA log, if applicable, is completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Skills

Leadership

Admissions process management

Crisis triage

Staff training

Interpersonal communication

Education

Bachelor’s degree in a social services field

Master’s degree in a social services field or RN

Job description

Harboroaks is seeking a qualified Director of Admissions to oversee the facility admissions operations in Ohio. You will lead the admissions department, drive strategic plans in business development and marketing related to admission, and coordinate contact with referral sources to direct potential clients to treatment.

This role emphasizes ensuring compliance with evolving laws, managing crisis triage and intake, supervising staff, and improving efficiency.