Admissions Data Specialist II

Henry Ford College; Dearborn (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford College is seeking an Admissions Associate II to manage admissions data processing, maintain data integrity, and engage with prospective students. The role uses CRM/SIS and Office tools, performing front-line service and communications with applicants.

The position emphasizes accuracy, customer service mindset, and ability to work independently or in a team, with standard business hours in a campus setting.

Qualifications

• An associate degree from a regionally accredited institution, or equivalent education and experience.
• Customer service mindset is required.
• Ability to act independently and complete tasks without direct supervision.
• Ability to work professionally in an office and collaborate in teams.
• One year of customer service or student service experience.
• Proficiency with computers and CRM/SIS, and MS Office 365.
• Ability to learn multiple information systems used in admissions.
• One year in a team environment providing basic administrative support.

Responsibilities

• Data Processing: imaging, imports, and document processing for Admissions.
• Data Integrity: duplicate detection and error resolution in CRM/SIS; detect potential fraud.
• Communication Processing: handle Admissions communications with prospects and applicants.
• Efficient Problem-Solving: respond to inquiries and solve problems.
• Front-Line Service: participate in team and student-facing communications for Admissions.
• Administrative Support: general duties to support Admissions processing and team.
• Other duties as assigned and trained.

Skills

Customer service mindset

Independent work

Team collaboration

Attention to detail

Education

Associate degree

Tools

CRM/SIS

Document imaging software

Microsoft Office 365

Job description

Henry Ford College is seeking an Admissions Associate II to manage admissions data processing, maintain data integrity, and engage with prospective students. The role uses CRM/SIS and Office tools, performing front-line service and communications with applicants.

The position emphasizes accuracy, customer service mindset, and ability to work independently or in a team, with standard business hours in a campus setting.