Admissions & Customer Services Director — Long-Term Care Leader

Spring Creek Rehabilitation; Harrisburg (Dauphin County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Daily pay

Competitive pay

Benefits + 401k

Benefits start day 1

PTO includes holidays vacation sick

Orientation and training

Awards & recognition

Career advancement

Ongoing training

Job summary

Spring Creek Rehab & Healthcare in Harrisburg, PA is seeking an Admissions/Customer Services Director to lead the admissions process for our skilled nursing center. You will coordinate with the nursing unit and other departments to ensure smooth transitions for new residents.

The ideal candidate has long-term care sales/marketing experience, knowledge of Medicare requirements, and strong interpersonal, written and verbal communication skills, with patience, tact and enthusiasm for residents,

Qualifications

• Long-Term Care experience is required.
• Knowledge of Medicare requirements and insurance providers is preferred.
• Strong interpersonal skills, presentation, oral and written communication skills.
• Must have patience, tact, cheerful disposition, and enthusiasm for residents, staff, and visitors.
• Must successfully complete a post offer, pre-employment criminal background check and physical / drug screen.

Responsibilities

• Maintain a daily log of referrals for bed vacancies.
• Admit resident to Facility by requiring resident or responsible family member to sign admissions packet within forty-eight (48) business hours.
• Maintain an admission’s filing system as devised by the Admissions Director/Customer Services Director.
• Stay in constant communication with all screeners throughout the day.
• Relay admissions information quickly and efficiently to the Admissions Director/Customer Services Director, Administrator, and all other departments, if necessary.
• Assist potential residents and their families by conducting tours of the Facility and answer questions regarding the Facility and admissions process.
• At the time of admission, meet with the resident and their families to assure all necessary forms are completed.
• Provide forms to the Business Office and ensure necessary information is shared across departments.
• Assure that all departments receive necessary information to prepare for admission (i.e. medications, treatments, and any special needs).
• Recognize barriers to admission, and respond timely/appropriately.

Skills

Interpersonal skills

Communication skills

Sales/marketing experience

Long-term care experience

Medicare knowledge

Patience and tact

Job description

Spring Creek Rehab & Healthcare in Harrisburg, PA is seeking an Admissions/Customer Services Director to lead the admissions process for our skilled nursing center. You will coordinate with the nursing unit and other departments to ensure smooth transitions for new residents.

The ideal candidate has long-term care sales/marketing experience, knowledge of Medicare requirements, and strong interpersonal, written and verbal communication skills, with patience, tact and enthusiasm for residents,