Admissions Customer Services Director

Spring Creek Rehabilitation; Harrisburg (Dauphin County); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Daily pay

Competitive pay

Benefits + 401k

Benefits start day 1

PTO includes holidays vacation sick

Orientation and training

Awards & recognition

Career advancement

Ongoing training

Résumé du poste

Spring Creek Rehab & Healthcare in Harrisburg, PA is seeking an Admissions/Customer Services Director to lead the admissions process for our skilled nursing center. You will coordinate with the nursing unit and other departments to ensure smooth transitions for new residents.

The ideal candidate has long-term care sales/marketing experience, knowledge of Medicare requirements, and strong interpersonal, written and verbal communication skills, with patience, tact and enthusiasm for residents,

Qualifications

• Long-Term Care experience is required.
• Knowledge of Medicare requirements and insurance providers is preferred.
• Strong interpersonal skills, presentation, oral and written communication skills.
• Must have patience, tact, cheerful disposition, and enthusiasm for residents, staff, and visitors.
• Must successfully complete a post offer, pre-employment criminal background check and physical / drug screen.

Responsabilités

• Maintain a daily log of referrals for bed vacancies.
• Admit resident to Facility by requiring resident or responsible family member to sign admissions packet within forty-eight (48) business hours.
• Maintain an admission’s filing system as devised by the Admissions Director/Customer Services Director.
• Stay in constant communication with all screeners throughout the day.
• Relay admissions information quickly and efficiently to the Admissions Director/Customer Services Director, Administrator, and all other departments, if necessary.
• Assist potential residents and their families by conducting tours of the Facility and answer questions regarding the Facility and admissions process.
• At the time of admission, meet with the resident and their families to assure all necessary forms are completed.
• Provide forms to the Business Office and ensure necessary information is shared across departments.
• Assure that all departments receive necessary information to prepare for admission (i.e. medications, treatments, and any special needs).
• Recognize barriers to admission, and respond timely/appropriately.

Connaissances

Interpersonal skills

Communication skills

Sales/marketing experience

Long-term care experience

Medicare knowledge

Patience and tact

Description du poste

Admissions/Customer Services Director

Benefits of the Admissions/Customer Services Director:

• Daily Pay! Your pay, when you need it! Get paid daily!
• Industry Competitive Pay!
• Comprehensive Benefits Plan and 401k!
• Core Benefits start the first day of the month following date of hire!
• Generous PTO to include holidays, vacation and sick time!
• Industry leading orientation and training with on-going management support
• Employee recognition through various awards and recognition programs
• Career Advancement Opportunities
• Continuous professional and clinical training

Location: Harrisburg, PA

Are you enthusiastic and true go-getter? Do you have sales and marketing experience in long-term care? Then this opportunity might be perfect forYOU! We are currently seeking a marketing expert who will lead the charge with promoting our skilled nursing center in the Harrisburg market! We are looking for an Admissions/Customer Services Director to coordinate aspects of the admissions process within our skilled nursing facility. The Admissions Coordinator will act as a liaison to the nursing unit to help ensure a smooth transition with the admissions process for all residents.

Requirements of the Admissions/Customer Services Director:

• Long-Term Care experience is required.
• Knowledge of Medicaire requirements and insurance providers is preferred.
• Strong interpersonal skills, presentation, oral and written communication skills.
• Must have patience, tact, cheerful disposition, and enthusiasm, as well as must be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.
• Must successfully complete a post offer, pre-employment criminal background check and physical / drug screen.

Responsibilities of the Admissions/Customer Services Director:

• Maintain a daily log of referrals for bed vacancies.
• Admit resident to Facility by requiring resident or responsible family member to sign admissions packet within forty-eight (48) business hours.
• Maintain an admission’s filing system as devised by the Admissions Director/Customer Services Director. Assist in developing procedures to ensure records are properly completed before filing.
• Stay in constant communication with all screeners throughout the day.
• Relay admissions information quickly and efficiently to the Admissions Director/Customer Services Director, Administrator, and all other departments, if necessary.
• Assist potential residents and their families by conducting tours of the Facility and answer questions regarding the Facility and admissions process. Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.). Review as necessary.
• At the time of admission, meet with the resident and their families to assure all necessary forms are completed. Provide forms to the Business Office.
• Assure that all departments receive necessary information to prepare for admission (i.e. medications, treatments, and any special needs).
• Recognize barriers to admission, and respond timely/appropriately.

A team centered culture that supports our values ofS.H.A.R.E. (Service, Honesty, Accountability, Respect, and Excellence) drive our daily activities with all we interact with.

Take pride in your career and join an organization where your talents will shine!

Spring Creek Rehab & Healthcare is an equal opportunity employer and complies with applicable Federal, State and Local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, and protected veteran status.