Admissions Customer Services Director

Panacea Health; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Daily pay

Competitive pay

401k

Comprehensive benefits

Generous PTO

Orientation and training

Recognition programs

Career advancement

Professional training

Job summary

Spring Creek Rehab & Healthcare in Harrisburg, PA is seeking an Admissions/Customer Services Director to coordinate admissions in our skilled nursing facility. You will lead the admissions process, liaise with the nursing unit, and ensure smooth transitions for residents.

The role requires long-term care experience, strong communication, and the ability to work with residents, families, and staff. A post-offer background check and drug screen are required.

Qualifications

• Long-Term Care experience is required.
• Knowledge of Medicare requirements and insurance providers is preferred.
• Strong interpersonal, presentation, oral and written communication skills.
• Patience, tact, cheerful disposition, and enthusiasm.
• Must pass post-offer pre-employment background check and drug screen.

Responsibilities

• Maintain daily log of referrals for bed vacancies.
• Admit residents within 48 business hours after signature of admissions packet.
• Maintain an admissions filing system and ensure records are complete before filing.
• Stay in contact with screeners throughout the day and relay admissions info as needed.
• Assist residents and families with tours and answer questions about admissions.
• Provide admissions information packet (rights, notices, contracts).
• Ensure forms are completed at admission and provided to Business Office.
• Inform all departments to prepare for admission (medications, treatments, needs).
• Identify barriers to admission and respond promptly.

Skills

Long-Term Care experience

Interpersonal skills

Communication skills

Patience and tact

Background check readiness

Job description

Admissions/Customer Services Director

Benefits of the Admissions/Customer Services Director:

• Daily Pay! Your pay, when you need it! Get paid daily!
• Industry Competitive Pay!
• Comprehensive Benefits Plan and 401k!
• Core Benefits start the first day of the month following date of hire!
• Generous PTO to include holidays, vacation and sick time!
• Industry leading orientation and training with on-going management support
• Employee recognition through various awards and recognition programs
• Career Advancement Opportunities
• Continuous professional and clinical training

Location: Harrisburg, PA

Are you enthusiastic and true go-getter? Do you have sales and marketing experience in long-term care? Then this opportunity might be perfect forYOU! We are currently seeking a marketing expert who will lead the charge with promoting our skilled nursing center in the Harrisburg market! We are looking for an Admissions/Customer Services Director to coordinate aspects of the admissions process within our skilled nursing facility. The Admissions Coordinator will act as a liaison to the nursing unit to help ensure a smooth transition with the admissions process for all residents.

Requirements of the Admissions/Customer Services Director:

• Long-Term Care experience is required.
• Knowledge of Medicaire requirements and insurance providers is preferred.
• Strong interpersonal skills, presentation, oral and written communication skills.
• Must have patience, tact, cheerful disposition, and enthusiasm, as well as must be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.
• Must successfully complete a post offer, pre-employment criminal background check and physical / drug screen.

Responsibilities of the Admissions/Customer Services Director:

• Maintain a daily log of referrals for bed vacancies.
• Admit resident to Facility by requiring resident or responsible family member to sign admissions packet within forty-eight (48) business hours.
• Maintain an admission’s filing system as devised by the Admissions Director/Customer Services Director. Assist in developing procedures to ensure records are properly completed before filing.
• Stay in constant communication with all screeners throughout the day.
• Relay admissions information quickly and efficiently to the Admissions Director/Customer Services Director, Administrator, and all other departments, if necessary.
• Assist potential residents and their families by conducting tours of the Facility and answer questions regarding the Facility and admissions process. Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.). Review as necessary.
• At the time of admission, meet with the resident and their families to assure all necessary forms are completed. Provide forms to the Business Office.
• Assure that all departments receive necessary information to prepare for admission (i.e. medications, treatments, and any special needs).
• Recognize barriers to admission, and respond timely/appropriately.

A team centered culture that supports our values ofS.H.A.R.E. (Service, Honesty, Accountability, Respect, and Excellence) drive our daily activities with all we interact with.

Take pride in your career and join an organization where your talents will shine!

Spring Creek Rehab & Healthcare is an equal opportunity employer and complies with applicable Federal, State and Local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, and protected veteran status.