Admissions & Customer Experience Director - Long-Term Care

Panacea Health; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Daily pay

Competitive pay

401k

Comprehensive benefits

Generous PTO

Orientation and training

Recognition programs

Career advancement

Professional training

Job summary

Spring Creek Rehab & Healthcare in Harrisburg, PA is seeking an Admissions/Customer Services Director to coordinate admissions in our skilled nursing facility. You will lead the admissions process, liaise with the nursing unit, and ensure smooth transitions for residents.

The role requires long-term care experience, strong communication, and the ability to work with residents, families, and staff. A post-offer background check and drug screen are required.

Qualifications

• Long-Term Care experience is required.
• Knowledge of Medicare requirements and insurance providers is preferred.
• Strong interpersonal, presentation, oral and written communication skills.
• Patience, tact, cheerful disposition, and enthusiasm.
• Must pass post-offer pre-employment background check and drug screen.

Responsibilities

• Maintain daily log of referrals for bed vacancies.
• Admit residents within 48 business hours after signature of admissions packet.
• Maintain an admissions filing system and ensure records are complete before filing.
• Stay in contact with screeners throughout the day and relay admissions info as needed.
• Assist residents and families with tours and answer questions about admissions.
• Provide admissions information packet (rights, notices, contracts).
• Ensure forms are completed at admission and provided to Business Office.
• Inform all departments to prepare for admission (medications, treatments, needs).
• Identify barriers to admission and respond promptly.

Skills

Long-Term Care experience

Interpersonal skills

Communication skills

Patience and tact

Background check readiness

Job description

Spring Creek Rehab & Healthcare in Harrisburg, PA is seeking an Admissions/Customer Services Director to coordinate admissions in our skilled nursing facility. You will lead the admissions process, liaise with the nursing unit, and ensure smooth transitions for residents.

The role requires long-term care experience, strong communication, and the ability to work with residents, families, and staff. A post-offer background check and drug screen are required.