Admissions Customer Services Director

Panacea Health; Chambersburg (Franklin County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily pay

Competitive pay

PTO incl. holidays

Training & development

Career advancement

Team culture

Job summary

Laurel Lakes Rehab and Wellness Center in Chambersburg, PA is seeking an experienced Admissions Director/Customer Services Director to lead referral generation, admissions processing and service excellence for our 186-bed skilled nursing facility.

You will coordinate admissions with multiple departments, manage paperwork, and drive census growth through external referrals and internal training programs. Casual position with daily pay option and strong team culture.

Qualifications

• Minimum of two years of experience in a health care facility.
• High School Diploma or GED; AA/BA in health-related field preferred.
• Working knowledge of referral management systems.
• Be computer literate in data input, retrieval and output functions.
• Must be patient, tactful, cheerful and enthusiastic with residents, staff and visitors.
• Must pass post-offer background check and drug screen.

Responsibilities

• Timely conversion of referrals to admissions and serve as community liaison.
• Obtain required information and admit residents per policies.
• Complete weekly activity and progress reports reflecting budget.
• Manage admissions paperwork and ensure courteous treatment of residents.
• Provide pertinent resident information to relevant departments.
• Weekly data entry of referrals into tracking software.
• Demonstrate knowledge of Levels of Care and referral priorities.
• Generate referrals from targeted accounts identified in sales plans.
• Conduct external sales activity to increase census and conversions.
• Analyze referral trends, denial statistics and admissions data.
• Conduct tours to promote admissions and coordinate customer service training.

Skills

Customer service

Communication

Sales

Team leadership

Education

High School Diploma or GED

AA/BA in health-related field preferred

Tools

Referral management software

Job description

Admissions Director/Customer Services Director

Location: 201 Franklin Farm Lane, Chambersburg, PA 17202

Laurel Lakes Rehab and Wellness Center is currently hiring for an Experienced Admissions Director/Customer Services Director. This is a CASUAL position. We are looking for compassionate and enthusiastic candidates to establish referral sources, and admit residents into our 186 bed industry leading Skilled Nursing Facility!

Benefits of the Admissions Director/Customer Services Director

• Daily Pay Option! Your pay, when you need it! Get paid daily!
• Competitive Pay
• PTO to include holidays, vacation and sick time.
• Industry leading orientation and training with on-going management support.
• Employee recognition through various awards and programs
• Career Advancement Opportunities
• A team centered culture that supports our values of S.H.A.R.E. (Service, Honesty, Accountability, Respect, and Excellence)
• An employer who cares about YOU

Requirements of the Admissions Director/Customer Services Director

• High School Diploma or GED required. AA or BA in health-related field preferred.
• Minimum of two (2) years of experience in a health care facility.
• Working knowledge of referral management systems is preferred.
• Be knowledgeable in the use of computers, data input, retrieval and output functions, etc.
• Must have patience, tact, cheerful disposition, and enthusiasm, as well as must be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.
• Must successfully complete a post offer, pre-employment criminal background check and physical / drug screen.

Responsibilities of the Admissions Director/Customer Services Director

• Timely conversion of referrals to admissions, and facilitation of an effective resident / patient admission process. They are also the community liaison for non-medically related public contact.
• Obtain required information and admit residents in an efficient manner, in accordance with established policies and procedures
• Completes weekly activity and progress reports (written and verbal) reflecting budget.
• Manages the admissions process, to include the use of all required admissions paperwork, timely and accurate completion of paperwork, courteous treatment of residents and family members, and implementation of qualifying expectation setting guidelines where appropriate.
• Provides pertinent information about incoming residents to all relevant departments within the facility.
• On a weekly basis, manually enters referrals into the appropriate referral tracking software completing each section in an accurate and complete manner.
• Exemplifies a working knowledge of the Levels of Care provided by the Facility, special programs and designated referral priorities for the Facility.
• Generates appropriate referrals from targeted accounts identified in sales plans.
• Conducts external sales activity with current referral sources to increase census and maximize conversions.
• Analyzes referral log tracking trending information, denial statistics, and additional referral/admission data.
• Conducts effective tours to promote conversion to admission.
• Coordinates and conducts customer service training for Facility and staff.
• Coordinates public relations, marketing and advertising activities for assigned market.

A team centered culture that supports our values of S.H.A.R.E. ( Service, Honesty, Accountability, Respect, and Excellence) drive our daily activities with all we interact with.

Laurel Lakes Rehab and Wellness Center is an equal opportunity employer and complies with applicable Federal, State and Local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, and protected veteran status.