Admissions CRM & Enrollment Journeys Coordinator

Crowder College Foundation, Inc.; Neosho (MO); On-site; USD 45,000 - 51,000; Full time

Job summary

Crowder College is seeking an Admissions Programming Coordinator to improve the applicant journey from inquiry through enrollment. The role emphasizes CRM communications, automated workflows, accurate data management, and responsive student support.

This position supports admissions technology, trains staff on system usage, and collaborates across departments to ensure smooth enrollment processes and a positive prospective student experience.

Qualifications

• Bachelor degree required.
• One year of full-time related work experience preferred.
• Ability to understand and clearly communicate complex educational processes.
• Accurate data entry and record-keeping skills.
• Ability to multitask and remain calm during peak periods.
• Flexible hours and coordination with others during heavy admissions seasons.
• Strong spelling, grammar, proofreading, and customer service skills.

Responsibilities

• Lead end-to-end design and optimization of prospective and applicant journeys by program and stage.
• Build segmentation, automation, and messaging aligned to enrollment priorities.
• Test workflows and form enhancements for proper functionality.
• Deliver communications that outline next steps for admittance.
• Develop CRM communications (emails, SMS, journeys, campaigns) and dashboards.
• Provide training and guidance on Anthology/Encoura systems.

Skills

Data entry

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Flexibility

Education

Bachelor degree

Tools

Jenzabar

Encoura

Documentum

Office 365

SharePoint

Teams

OneDrive

CRM

Job description

Crowder College is seeking an Admissions Programming Coordinator to improve the applicant journey from inquiry through enrollment. The role emphasizes CRM communications, automated workflows, accurate data management, and responsive student support.

This position supports admissions technology, trains staff on system usage, and collaborates across departments to ensure smooth enrollment processes and a positive prospective student experience.