Admissions CRM & Data Optimization Lead

Crowder College Foundation, Inc.; Neosho (MO); Presencial; USD 45 000 - 51 000; Tempo integral

Resumo da oferta

Crowder College Foundation, Inc. is seeking an Admissions Programming Coordinator in a professional, full-time role within Admissions.

The position focuses on improving applicant journeys through CRM communications, automated workflows, and accurate data management to drive enrollment efficiency. The role supports staff training, reporting, and cross-department collaboration, serving as a key resource for admissions technology and data management to ensure a positive prospective student

Qualificações

• Bachelor degree required.
• One year full-time related work experience.
• Ability to understand and communicate complex educational processes.
• Accurate data entry skills.
• Ability to multitask and stay calm during interruptions.
• Willingness to work flexible hours during heavy admissions seasons.
• Strong spelling, grammar, punctuation, and proofreading.
• Ability to build positive relationships with staff, students, and the public.
• Excellent customer service and telephone communication skills.
• Ability to interact with diverse groups including students and general public.

Responsabilidades

• Lead end-to-end design and optimization of prospective and applicant journeys by program and stage.
• Build segmentation, automation, and message sequencing aligned to enrollment priorities.
• Test workflows, forms, and system enhancements before deployment.
• Deliver communications that explain next steps and requirements for admittance.
• Develop CRM communications (emails, SMS, journeys, campaigns).
• Generate reports related to CRM funnel and admissions data.
• Troubleshoot CRM issues and admissions application problems.
• Understand cross-over of CRM and Jenzabar databases.
• Update workflows to align with admissions policies and procedures.
• Provide staff training and guidance on Anthology/Encoura processing.

Conhecimentos

Bachelor degree

One year full-time related work

Understand complex educational process

Accurate data entry

Multi-tasking under interruptions

Flexible hours during peak periods

Strong communication skills

Customer service mindset

Formação académica

Bachelor degree

Ferramentas

Jenzabar

Documentum

Encoura

MS Word

MS Excel

MS PowerPoint

SharePoint

Teams

OneDrive

Descrição da oferta de emprego

Crowder College Foundation, Inc. is seeking an Admissions Programming Coordinator in a professional, full-time role within Admissions.

The position focuses on improving applicant journeys through CRM communications, automated workflows, and accurate data management to drive enrollment efficiency. The role supports staff training, reporting, and cross-department collaboration, serving as a key resource for admissions technology and data management to ensure a positive prospective student