Admissions Coordinator (NOC)

Thrive Behavioral Hospital; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Thrive Behavioral Hospital in Las Vegas is seeking an Admissions Coordinator to streamline patient admissions, coordinate with insurers, and align efforts between admissions, marketing and clinical teams. Night shift duties entail ensuring accurate authorization and seamless patient intake.

The role requires strong customer service, knowledge of Medicare/Medicaid and commercial plans, PCC familiarity, and the ability to multitask in a fast-paced hospital environment.

Qualifications

• 1+ year of experience in behavioral health or hospital admissions.
• Knowledge of Medicare, Medicaid, and commercial plans.
• Experience with insurance verification, pre-authorizations, and utilization management.
• Strong customer service and communication skills.
• Ability to multi-task in high-pressure environments.
• Familiarity with PCC and medical terminology.
• Proficient computer and word processing skills.

Responsibilities

• Provide excellent customer service via phone and in-person interactions
• Promptly answer and return calls in a courteous and professional manner
• Verify insurance eligibility and benefits through online portals and direct communication with payors
• Coordinate with internal departments to ensure a seamless admissions process and proper care coordination
• Maintain required authorizations and notify insurance carriers of patient admissions
• Support the admissions and marketing teams to improve communication and streamline the intake process

Skills

Customer service

Communication skills

Multitasking

Phone & in-person support

Team liaison

Education

High School Diploma or GED

Tools

PCC

Job description

We are seeking a compassionate, detail-oriented Admissions Coordinator to join our team at Thrive Behavioral Hospital. Reporting directly to the Director of Admissions, this role plays a key part in facilitating smooth and efficient patient admissions while ensuring insurance and payor documentation is accurate and complete. You’ll be a vital liaison between our admissions, marketing, and clinical teams—providing outstanding support to new patients and their families.

Shift: Night

Key Responsibilities:

• Provide excellent customer service via phone and in-person interactions
• Promptly answer and return calls in a courteous and professional manner
• Verify insurance eligibility and benefits through online portals and direct communication with payors
• Coordinate with internal departments to ensure a seamless admissions process and proper care coordination
• Maintain required authorizations and notify insurance carriers of patient admissions
• Support the admissions and marketing teams to improve communication and streamline the intake process

Preferred Qualifications:

• 1+ year of experience in a behavioral health or hospital setting
• Prior knowledge of Medicare, Medicaid, and commercial insurance plans
• Experience with insurance verification, pre-authorizations, and utilization management
• Strong customer service and communication skills
• Ability to multi-task in high-pressure, time-sensitive situations
• Familiarity with PCC and medical terminology
• Proficient computer and word processing skills

Minimum Requirements:

• High School Diploma or GED
• Must be able to pass a fingerprint background check and drug screening