Admissions Coordinator (Substance Use Treatment)

Recreate Behavioral Health Network; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Recreate Behavioral Health Network in Boca Raton, FL is seeking an entry level Admissions Coordinator with outstanding customer service and interpersonal skills to join our team. You will guide potential patients through the admissions process and provide clear information about our programs.

Coordinate admissions from referrals, perform pre-admission screening, discuss insurance requirements, and collaborate with clinical staff to ensure a smooth transition for new patients.

Qualifications

• Experienced in call center, sales, or customer service in behavioral health or addiction treatment.
• Excellent verbal and written communication.
• Empathetic and compassionate demeanor with a genuine desire to help others.
• Strong interpersonal skills and the ability to build rapport quickly.
• Exceptional closing skills and the ability to overcome objections.
• Time management and multitasking in a fast-paced environment.
• Proficient with EMR/CRM and standard office software.

Responsibilities

• Coordinate admissions to achieve census targets.
• Assist with prioritization of pre-admission assessment.
• Handle calls about programs and services.
• Conduct initial eligibility assessments.
• Provide information about programs and admissions process.
• Build rapport with potential patients through empathetic communication.
• Discuss insurance benefits and financial requirements.
• Support crisis intervention when needed.
• Guide potential patients through admissions and encourage enrollment.
• Collaborate with clinical staff for smooth transitions.
• Coordinate admissions from referrals.
• Arrange travel for qualified patients.
• Maintain records of calls and interactions in the CRM.

Skills

Communication skills

Empathy

Interpersonal skills

Closing skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM

EMR systems

Job description

We are currently seeking an entry level Admissions Coordinator with exceptional customer service and interpersonal skills to join our dynamic team. This position offers a unique opportunity to make a positive impact in the lives of those struggling with addiction and mental health.

Responsibilities:

• Coordinates admissions process to achieve targeted census.
• Assists with prioritization of pre-admission assessment.
• Handle incoming calls from individuals seeking information about our treatment programs and services.
• Conduct initial assessments to determine eligibility for admission based on established criteria.
• Provide accurate and detailed information about our programs, services, and admissions process.
• Build rapport and establish trust with potential patients through empathetic communication.
• Discuss health insurance benefits and financial requirements to come into our program.
• Providing reassurance and intervention to an individual/family in crisis.
• Utilize exceptional sales and interpersonal skills to guide potential patients through the admissions process and encourage them to choose our facility.
• Collaborate with clinical staff and other departments to ensure a smooth transition for admitted patients.
• Coordinate admissions from existing referral sources.
• Coordinate travel for qualified patients.
• Maintain electronic records and documentation of all calls and interactions with our CRM.

Requirements:

• Previous experience (preferred) in a call center, sales, or customer service role in a behavioral health or substance use disorder treatment setting.
• Excellent communication skills, both verbal and written.
• Empathetic and compassionate demeanor with a genuine desire to help others.
• Strong interpersonal skills and the ability to build rapport quickly.
• Exceptional closing skills and the ability to overcome objections.
• Live time problem solving skills
• Ability to multitask and work in a fast paced environment
• Proficient in using computer systems, electronic medical records, and standard office software.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent