Admissions Coordinator – Behavioral Health (On-site)

Valley Restoration Center INC; Malibu Junction (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Prosperous Health in Agoura Hills, CA is seeking an Admissions Coordinator to support admissions for behavioral health and substance use treatment programs. The role requires organizing inquiries, gathering demographic/insurance data, explaining the admissions process, coordinating clinical assessments, and ensuring smooth transitions into care.

This is a full-time, on-site position paying $25–$30 per hour.

Qualifications

• High school diploma or equivalent required.
• At least one year of experience in admissions, intake coordination, healthcare administration, or a related role preferred.
• Experience in behavioral health or substance use treatment strongly preferred.
• Familiarity with insurance verification, benefits terminology, and admissions workflows preferred.
• Experience with electronic health records/call tracking systems is a plus.
• Strong written and verbal communication skills with a compassionate approach to individuals and families seeking treatment.
• Excellent organization, attention to detail, and ability to manage multiple inquiries and priorities.
• Ability to work independently and collaboratively with a multidisciplinary team.
• On-site work at Agoura Hills location.

Responsibilities

• Respond promptly and professionally to admissions inquiries by phone, email, and other referral channels.
• Gather and document client demographic, insurance, and referral information accurately.
• Explain the admissions process, required paperwork, program logistics, and next steps to prospective clients and their families.
• Coordinate clinical assessments, intake appointments, and admissions with the appropriate team members.
• Assist with insurance eligibility and benefits verification in collaboration with the billing and utilization review teams.
• Follow up with prospective clients, families, and referral sources regarding pending information, paperwork, and appointments.
• Maintain accurate, timely records in Kipu and applicable call tracking or admissions systems.
• Communicate with clinical, operations, billing, and utilization review staff to support an organized transition into care.
• Track admissions inquiries, scheduled appointments, pending admissions, and follow-up activity.
• Protect confidential client information and follow company privacy and documentation procedures.
• Refer clinical questions, urgent concerns, and treatment placement decisions to qualified clinical staff.

Skills

Communication

Organization

Discretion

Team collaboration

Education

High school diploma or equivalent

Tools

Kipu

Job description

Prosperous Health in Agoura Hills, CA is seeking an Admissions Coordinator to support admissions for behavioral health and substance use treatment programs. The role requires organizing inquiries, gathering demographic/insurance data, explaining the admissions process, coordinating clinical assessments, and ensuring smooth transitions into care.

This is a full-time, on-site position paying $25–$30 per hour.