Admissions Coordinator with Behavioral/Mental Health Experience. Sunday - Thursday Schedule

Alter Management LLC; Dana Point (CA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with employer match

PTO & CA Paid Sick Leave

Training & career development

Job summary

Alter Behavioral Health in Dana Point, CA is seeking an Admissions Coordinator to serve as the first point of contact for prospective clients and families, guiding them with empathy and professional communication.

This role blends relationship-driven outreach with operational accuracy, conducting initial screenings, processing admissions, and coordinating with clinical, utilization, billing, and operations teams to ensure a seamless path into care.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 1+ year of experience in behavioral health admissions strongly preferred.
• Experience with insurance verification and admissions workflows.

Responsibilities

• Serve as the primary contact for prospective clients and families.
• Conduct initial screenings to assess clinical fit, eligibility, and payment options.
• Guide clients through the admissions process with empathy and ethical standards.
• Collaborate with clinical, utilization review, billing, and operations teams.
• Document all client interactions accurately and maintain HIPAA confidentiality.
• Meet or exceed monthly admissions and inquiry performance goals.

Skills

Compassionate communication

Goal oriented

Organizational skills

Discretion

Collaboration

Adaptability

Empathy

Education

High School Diploma

Bachelor’s degree preferred

Tools

EMR / CRM systems

Job description

Admissions Coordinator | Dana Point, CAAlter Behavioral Health is an adult mental health treatment provider with a network of upscale inpatient residential facilities in Orange County and San Diego.Schedule: Sunday – Thursday (rotating shifts: 8:30 AM – 5:00 PM or 11:30 AM – 8:00 PM)Work Environment: Hybrid (onsite weekdays in Dana Point + remote weekend shifts)Compensation: $70,000 - $75,000/year (DOE)Location: Dana Point, CA (Corporate Office)Comprehensive Benefits: Medical, dental, and vision insurance with employer contribution | Paid life insurance | 401(k) with employer match up to 6% | PTO & CA Paid Sick Leave | Ongoing training and career developmentBe the First Step in HealingAt Alter Behavioral Health, the admissions experience is more than a process — it’s the beginning of someone’s journey toward stability and recovery. As an Admissions Coordinator, you serve as a critical first point of contact, guiding clients and families with empathy, professionalism, and clarity.This role blends relationship-driven communication with operational precision, ensuring every prospective client experiences a seamless and supportive path into care.What You’ll DoAdmissions Coordination & Client EngagementServe as the primary point of contact for prospective clients, families, and referral sourcesBuild rapport and establish trust through compassionate, professional communicationConduct initial screenings to assess clinical fit, eligibility, and payment optionsFollow structured call processes while accurately capturing inquiry dataGuide clients through the admissions process with empathy and ethical standardsCollaborate with clinical, utilization review, billing, and operations teamsMeet or exceed monthly admissions and inquiry performance goalsOperational Support & ComplianceDocument all client interactions accurately and in a timely mannerEnsure admissions processes comply with company policies and regulationsMaintain strict confidentiality in accordance with HIPAA standardsSupport post-admission processes including documentation collectionIdentify opportunities for process improvement and workflow efficiencyRelationship Management & CollaborationMaintain consistent communication with clients, families, and referral partnersCollaborate across departments to ensure seamless client transitionsRepresent Alter Behavioral Health with professionalism, integrity, and empathyCommunicate updates, challenges, and progress with leadership and team membersWhat We’re Looking ForCompassionate communicator who can build trust in high-stress situationsGoal-oriented and motivated to meet performance benchmarksHighly organized with strong attention to detail and follow-throughComfortable managing sensitive situations with professionalism and discretionCollaborative and adaptable in a fast-paced environmentPassionate about mental health and helping others access carePreferred QualificationsExperience in residential treatment or higher levels of careFamiliarity with EMR or CRM systemsStrong understanding of insurance verification and admissions workflowsExperience working toward performance-based metrics or quotasMinimum QualificationsHigh School Diploma required; Bachelor’s degree preferredAt least one (1) year of experience in behavioral health admissions strongly preferredOne (1) to two (2) years of experience in sales, admissions, or relationship-based rolesAt least six (6) months of experience in mental health, addiction, or psychiatric treatment preferredWorking knowledge of behavioral health and recovery principlesRequirementsValid California Driver’s License requiredCPR & First Aid certification required (or ability to obtain prior to start)Must pass Live Scan fingerprint clearanceMust be legally authorized to work in the United StatesAbility to work flexible hours, including evenings, weekends, and holidays as neededPhysical RequirementsProlonged periods of sitting and working on a computerAbility to manage high call volume and multitask effectivelyOccasional in-office movement and coordination with teamsComplianceEmployment is contingent upon:Successful Live Scan clearanceCompletion of required background screening and employment verificationCompliance with DHCS, DSS, Joint Commission standards, HIPAA, and applicable California employment lawsAt Alter Behavioral Health, you are not just coordinating admissions — you are guiding individuals and families through one of the most important decisions of their lives.DISCLAIMER – This posting provides a general overview of the Admissions Coordinator role at Alter Behavioral Health. It is not a complete or exhaustive list of all responsibilities, duties, requirements, or conditions of employment. Specific job functions and expectations may be modified at the discretion of the company in accordance with business needs. Alter Behavioral Health complies with all applicable federal, state, and local employment laws, including the California Labor Code, Industrial Welfare Commission (IWC) Wage Order 5, Fair Labor Standards Act (FLSA), and all laws relating to non-discrimination, equal opportunity employment, disability accommodation, and workplace safety